ASHLEY JUAREZ
Summary
I am an Empathetic professional in customer service known for high productivity and efficiency in task completion. I want to continue gaining experience while developing my professional skills. The company will benefit from a young and fresh mind to solve new problems.
Overview
5
5
years of professional experience
Work History
Call Center Representative
AnswerOne
07.2023 - Current
- Continue to polish my customer service skills by taking a high volume of calls while maintaining quality and effectiveness.
- I am in charge of taking information from the caller and sending it to the client to establish a communication link between them.
- The information is taken in an efficient yet equally accurate manner, making the message to be transmitted correctly, without omitting any details.
- This causes the client to place their trust in our service, which eventually creates company growth.
Bilingual Customer Service Representative
Everise
11.2022 - 04.2023
- Provided service acting as the first connection for customers related to their health plan.
- Resolved their issues on a first call to increase trust and satisfaction for the client.
- Educated callers about their plan benefits, offered assistance if they struggled to complete information to receive services.
- If necessary, contacted third-party associates on behalf of the member and cleared some issues that may prevent them from getting their complete health plan benefits.
Staff Member
Hidalgo Festival of Lights
12.2020 - 01.2021
- Collaborated with other departments to ensure efficient workflow processes, which included food preparation and helping customers.
- Constantly had to move heavy boxes of food or merchandise and had to stand up for long periods of time.
- Also, had to work controlling the traffic so the customers could enjoy the ride in safety and order.
Staff Member
Hidalgo Festival of Lights
12.2019 - 01.2020
- I was a narrator in the trolleys and worked at the skating rink, assisting customers to fully enjoy the experience.
- Assisted with the development and implementation of staff policies and procedures.
- I was in constant movement, crouching or walking, to help the customers use their ice-skating shoes or bring more equipment to the area.
Education
High School Diploma -
Hidalgo Early College High School
Hidalgo, TX01.2020
Some College (No Degree) - Computer Engineering, Asian Studies
University At Rio Grande Valley
Edinburg, TXSkills
- Teamwork
- People-oriented
- Patience
- Detail-oriented
- Fast learner
- Microsoft Office
- Work ethics
- Multitasking
- Adaptability
- Emotional intelligence
- Handle stress
- Customer service skills
- Computer skills
- Call Center Operations
Accomplishments
- I was employee of the month 3 times at AnswerOne in my first year.
- I participated in a regional competition called VASE (Visual Arts Scholastic Event) and received recognition for my artwork.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Korean
Elementary
Timeline
Call Center Representative
AnswerOne
07.2023 - Current
Bilingual Customer Service Representative
Everise
11.2022 - 04.2023
Staff Member
Hidalgo Festival of Lights
12.2020 - 01.2021
Staff Member
Hidalgo Festival of Lights
12.2019 - 01.2020
High School Diploma -
Hidalgo Early College High School
Some College (No Degree) - Computer Engineering, Asian Studies
University At Rio Grande Valley