Ashley Judd
Maryville,IL
Summary
A collaborative leader committed to working with colleagues to create an engaged, empowered work environment. Strengths in developing and nurturing relationships with a broad cross-section of stakeholders in fast-paced environments.
Overview
17
17
years of professional experience
Work History
X P&A Customer Success Manager
Heartland Dental
11.2019 - Current
- Develop training and resource guides to assist with user implementation.
- Conduct quarterly review of the landing pages with key stakeholders to ensure we are meeting needs of customer.
- Established strong relationships, document requirements and deliver enhancements through Ops Excellence workstream.
- Teach Data Driven Decisions & Diagnosis an Office session at Admin Heartstart.
- Support Customer Service engagement with Heartlink & Ring Central for broader Accounting and Finance Teams.
- Document and
- Monitor engagement and addressed customer inquiries with timely and accurate updates.
Regional Support Administrator
Heartland Dental
01.2016 - 11.2019
- Business partner to the RDO and RMO.
- Created consistency, alignment and calibrated idea's to support the company and regions.
- Partnership with BA Mentors to provide World Class training and support.
- Partnership with the Team Recruiters to ensure offices are fully staffed & recruiting to meet regional growth needs.
- Support growing the bench through teaching Systems 101.
- Oversaw Accounts Receivable Rep to ensure AR processes were in place to support healthy office collections.
Practice Administrator
Heartland Dental
05.2007 - 12.2015
- Supported the Dr. Led, Hygiene Driven, Operations focused philosophy through weekly team members reviewing the business.
- Fostered a positive work culture by promoting open communication and teamwork.
- Provided system training through BA training and Systems 101.
- Oversaw daily practice operations focused on schedule, produce and collect to run successful, profitable practices.
- Recruited and retained work class team members.
- Personal Leadership growth to support M,V, CV of the company.
Education
Bell Leadership Achievers I
Bell Leadership Achievers II
Bell Leadership Advanced Communications
Associates in Sociology -
Lakeland Community College
Mattoon, IL05.2004
Skills
- Teamwork and Collaboration
- Training and Development
- Relationship Building
- Curious and Optimistic
- Versatile and adapts quickly to situations, people and changes
Timeline
X P&A Customer Success Manager
Heartland Dental
11.2019 - Current
Regional Support Administrator
Heartland Dental
01.2016 - 11.2019
Practice Administrator
Heartland Dental
05.2007 - 12.2015
Bell Leadership Achievers I
Bell Leadership Achievers II
Bell Leadership Advanced Communications
Associates in Sociology -
Lakeland Community College