Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Jurado

Mandeville,LA

Summary

Enthusiastically pursuing an opportunity to add growth and value to a team. I am passionate about helping others and I am very driven to meet my work objectives. Proficient in social skills, research, and I am always finding ways to better myself.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Coordinator/Case Manager

Easterseals Louisiana
06.2023 - Current
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Assess individuals and create care plans based on needs
  • Complete monthly phone calls and quarterly meetings
  • Complete and maintain legal documents
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Retail Associate

Skechers
12.2022 - 06.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Waitress

Chilis
05.2018 - 11.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Cashier Team Lead

Chuck E Cheese
09.2016 - 05.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Bachelor of Arts - Criminal Justice

Southeastern Louisiana University
Hammond, LA
05.2023

Skills

  • Interpersonal Skills
  • Cross-functional Collaboration
  • Time Management
  • Task Prioritization
  • Hospitality
  • Microsoft
  • Case Management
  • Organizational Skills
  • Resourcefulness
  • Multitasking
  • Effective Communication
  • Documentation Abilities
  • Scheduling

Certification

InterRAI HC certified

Timeline

Support Coordinator/Case Manager

Easterseals Louisiana
06.2023 - Current

Retail Associate

Skechers
12.2022 - 06.2023

Waitress

Chilis
05.2018 - 11.2022

Cashier Team Lead

Chuck E Cheese
09.2016 - 05.2018

Bachelor of Arts - Criminal Justice

Southeastern Louisiana University

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Ashley Jurado