Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Muzmal Akram

Woodbridge,NJ

Summary

Knowledgeable Support Coordinator with substantial experience managing disability cases and guiding clients through complex processes. Proven success in improving client outcomes through personalized support and collaborative problem-solving. Demonstrated ability to navigate regulatory requirements and communicate effectively with multidisciplinary teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Coordinator/Case Manager

Multiply Group INC
06.2024 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients and their families.
  • Irecode expert
  • Conduct Face to Face visits on monthly basis.
  • Send Referrals for clients , provide them services according to their needs.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Improved the disability case management process by streamlining documentation and communication procedures.
  • Conducted outreach activities to engage local stakeholders in programs.

Sales Lead Keyholder

Kay Jewelers
06.2023 - 05.2025
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Answered customer inquiries regarding product features, pricing, and availability.


Special Education Teacher

Rising Sun Institute for Special Children
02.2019 - 12.2022
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.

HR Manager

Xinjiang Beixin Road & Bridge Group
01.2015 - 12.2018
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.

Education

Master of Public Administration - MPA

Government College University
Punjab, Pakistan

Associate of Arts - Psychology

Punjab University Pakistan
Pakistan

Skills

  • Documentation and recordkeeping
  • Time management
  • Verbal and written communication
  • Workload management

Certification

  • Excel for Everyone: Data Management
  • DCA: Diamond Certified

Languages

English, Hindi, Punjabi, Urdu

Timeline

Support Coordinator/Case Manager

Multiply Group INC
06.2024 - Current

Sales Lead Keyholder

Kay Jewelers
06.2023 - 05.2025

Special Education Teacher

Rising Sun Institute for Special Children
02.2019 - 12.2022

HR Manager

Xinjiang Beixin Road & Bridge Group
01.2015 - 12.2018

Master of Public Administration - MPA

Government College University

Associate of Arts - Psychology

Punjab University Pakistan

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