Dedicated treatment support professional, committed to empowering clients through compassionate care and effective teamwork. Experienced in collaborating with diverse populations to promote recovery and independence. I am motivated, team-oriented, reliable, and have a strong history of establishing meaningful and professional relationships with clients and co-workers.
Overview
12
12
years of professional experience
Work History
Treatment Support Staff III
Redwood Community Services, Inc
Upper Lake, CA
03.2023 - Current
Provides care and supervision to women in residential program to help stabilize their substance abuse disorder. Teach functional skills and behaviors to help enable clients to return and live successful sober lives in their community
Assist with transportation, visitation, daily living activities, education, child care, model positive parenting, life skills. Provide crisis support and resources.
Administer, verify, and sign off on all medications. Daily report logs, documentation, EHR, ProAct. Housekeeping, cooking, scheduling, specimen collection.
Provided professional and compassionate nursing assistant services to residents, consistent with each person's individual assessment and care plan. Help meet individuals physical, mental, and social needs while maintaining highest level of functioning, independence, and dignity.
Serve meals, check vitals, daily living activities, grooming, comfort care, observe physical and mental/emotional conditions and report all changes and needs to nursing.
Confidentiality, proper identification, professional and timely charting, strict adherence to HIPAA laws.
Ensure the health and safety of all clients by adhering to standard procedures
Lead Phlebotomy Technician
Mendocino Community Health Clinic
Lakeport, CA
08.2018 - 08.2022
Ran and managed all lab related duties within the community clinic. Demonstrated professional approach, appropriate age-related veni-puncture techniques for each patient. Monitored, tracked, resolved lab billing/coding issues. Processed lab orders, prioritized work to achieve maximum efficiency.
Maintained highest standards for infection control, attention to patient identifiers/patient privacy, and HIPAA regulations.
Phlebotomy Technician
Quest Diagnostics
Santa Rosa, CA
11.2016 - 08.2018
Greeted patients, reviewed/coded/clarified lab orders and patient identifiers. Entered billing information and collected payments. Drew quality specimens in safe and accurate manner. Processed, stored, and shipped specimens. Maintained manifest log of all specimens collected.
Inventory, stock and ordered supplies. Managed maintenance and temp logs. Communicated with doctors and nurses as needed. Followed all safety precautions, completed training, and kept up to date with latest techniques and requirements. Strict adherance to HIPAA laws and other patient privacy laws.
TEMP Account Coordinator/Office Assistant
Aerotek
Petaluma, CA
04.2016 - 09.2016
Account coordinator, private pay, cash posting, and payor source pending positions. Data entry, general office duties, and customer service.
Collected insurance information and payments, financial aid assistance, coordinated communication between clients and billers.
Direct Service Aid
Turning Point of Central California
Kelseyville, CA
03.2014 - 04.2016
Provided care to school age children at long-term residential facility. Helped with daily living activities, cleaned, cooked. Managed individual and group development and activities. Kept up to date with training in handling behavioral issues with care. Provided transport to school, doctor appointments, pharmacy, and outings. Audited and administered medications, maintained confidentiality. Advocated for residents and watched for changes in health or behaviors. Follow treatment plans encourage growth and independence.
Education
Associate of Science - Communications
Mendocino College
Ukiah, CA
Certified Phlebotomy Certificate -
Empire College
CA
Certified Nursing Assistant -
North Bay CNA Training Program
Rohnert Park, CA
Skills
Friendly, positive attitude, excellent customer service
Teamwork and collaboration, problem-solving
Medical documentation, electronic health record systems, accurate record keeping, privacy laws
Work experience with all ages and demographics
Experience in substance abuse, health care, child care, behavior management
Basic life support, first aid, vital signs, medication administration
Experience working with clients who have developmental and physical disabilities, autism, dementia, and substance use disorders
Casualty Claims Technical Support III at New York Central Mutual Fire Insurance CompanyCasualty Claims Technical Support III at New York Central Mutual Fire Insurance Company