Ashley Kailahi
Lemoore,CA
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
HR Assistant/Receptionist
SOLID SECURITY SERVICES
Los Angeles, CA
11.2018 - 04.2020
- Addressed queries
- Prepared financial reports
- Faxed, copied, and scanned documents
- Handled prescription orders
- Welcomed customers
- Answered phones directed visitors
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained building security by monitoring logbook and issuing visitor badges.
General Manager
WHR
Lynnwood, WA
05.2012 - 01.2018
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Maintained staffing levels
- Prepared payroll
- Managed and trained new hires
- Planned and coordinated events
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Quote Associate
Adecco- T.M COBB
Riverside, CA
09.2008 - 03.2009
- Quoting door prices for customers, customer service, cash handling, will-calls, inventory checks, end of the day closing, receptionist duties, UPS, As400, Excel, Word, filing, switch board, all in a fast paced environment.
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Increased customer satisfaction significantly within department.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Inside Sales Rep
Inland Timber
Grand Terrace, CA
05.2004 - 07.2008
- Handled customer relatated issues, greeted visitors, handled customers returns, will-calls, end of the month inventory, and price quote for customers, As400, Word, Excel, multiline phone system, fast pace environment.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Education
Certificate in Mortgage loan originator -
Mlo Training Academy
03.2021 - 03.2021
Certificate in Psychiatric technician - undefined
West Hills College
Certificate in Medical Assisting - undefined
Kaplan University
01.2011 - 12.2013
High school diploma or GED - undefined
02.2009 - 01.2010
Skills
Customer and client relations
Professional demeanor
Office administration
Verbal and written communication
Organization skills
Timeline
Certificate in Mortgage loan originator -
Mlo Training Academy
03.2021 - 03.2021
HR Assistant/Receptionist
SOLID SECURITY SERVICES
11.2018 - 04.2020
General Manager
WHR
05.2012 - 01.2018
Certificate in Medical Assisting - undefined
Kaplan University
01.2011 - 12.2013
High school diploma or GED - undefined
02.2009 - 01.2010
Quote Associate
Adecco- T.M COBB
09.2008 - 03.2009
Inside Sales Rep
Inland Timber
05.2004 - 07.2008
Certificate in Psychiatric technician - undefined
West Hills College