Ashley Kanady
Pearland,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advanced Care Representative
Comcast
07.2023 - 02.2024
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Private Contractor
Omni Interactions, Inc.
03.2020 - 06.2023
- Developed strong relationships with clients through clear communication and effective collaboration.
- Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
- Increased client satisfaction by consistently delivering high-quality work and meeting project deadlines.
- Proactively addressed client concerns, resolving issues quickly to maintain positive working relationships.
Brand Ambassador/Sales Representative
Red Carpet Productions
08.2019 - 10.2022
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Drove customer engagement by creating interactive activities that showcased unique features of promoted products.
Sales Representative
South/Central Houston Nissan
08.2019 - 03.2020
- Warm/Cold calls, online marketing, in person sales, appointment setting
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Caregiver (Private Contractor)
Accommodate U Services
02.2016 - 01.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Bakery Team Member
Whole Foods Market-Wilcrest
05.2010 - 02.2011
- Baked and decorated cakes and pastries.
- Delivered prompt, accurate and excellent customer service.
- Worked in shipping and receiving, packaged products and did inventory.
- Participated in weekly meetings with management to discuss strategies for improving bakery performance metrics.
Housekeeper
The Perfect Maid Service
11.2006 - 05.2008
- Janitorial and general housekeeping duties
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
No Degree - Psychology
Oral Roberts University
Tulsa, OKAssociate of Science - Psychology
Houston Community College
Houston, TX12.2025
Trade school in Real Estate - Real Estate
Champions School of Real Estate
Houston, TX09.2024
Skills
- Customer Support
- Customer Relations
- Client Relationship Building
- Computer skills
- Communication skills
- Marketing
- Sales expertise
- Industry Awareness
- Goal-oriented mindset
- Telephone reception
- Needs analysis
- Data entry proficiency
- CRM software expertise
- Negotiation
- Microsoft Outlook
- Organizational skills
- Microsoft Office
- Basic math
- Retail math
- Time management
- Phone etiquette
- Live chat
- Technical support
- Windows
- IOS
- Search engines
- Typing
- Adaptability and Flexibility
- Team Collaboration
Certification
Driver's License, 07/01/31
Additional Information
Goal Achievement, Strategic Planning, Communication, Conflict & Issue Resolution, Informed Decision Making, Prospecting, Problem Solving, Networking, Presentation, Time Management, Negotiating
Assessments
- Call center customer service, Proficient, 12/01/21, Demonstrating customer service skills in a call center setting
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
- Technical support: Customer situations, Proficient, 04/01/21, Responding to technical support situations with sensitivity
- Customer service, Proficient, 04/01/21, Identifying and resolving common customer issues
- Retail customer service, Proficient, 01/01/24, Responding to customer situations in a retail setting
- Work motivation, Proficient, 04/01/21, Level of motivation and discipline applied toward work
- Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 01/01/24, Using basic scheduling and organizational skills in an office setting
Timeline
Advanced Care Representative
Comcast
07.2023 - 02.2024
Private Contractor
Omni Interactions, Inc.
03.2020 - 06.2023
Brand Ambassador/Sales Representative
Red Carpet Productions
08.2019 - 10.2022
Sales Representative
South/Central Houston Nissan
08.2019 - 03.2020
Caregiver (Private Contractor)
Accommodate U Services
02.2016 - 01.2020
Bakery Team Member
Whole Foods Market-Wilcrest
05.2010 - 02.2011
Housekeeper
The Perfect Maid Service
11.2006 - 05.2008
No Degree - Psychology
Oral Roberts University
Associate of Science - Psychology
Houston Community College
Trade school in Real Estate - Real Estate
Champions School of Real Estate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balance401k matchHealthcare benefitsPaid time off4-day work weekCareer advancementFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Interests
Juicing
Biking
Cooking
Reading
Writing