Ashley Guillen

• Led daily operations of a high-performing weight-loss and wellness clinic, ensuring smooth workflow and exceptional client experience
• Oversaw hiring, training, and development of staff, fostering a positive, productive team environment
• Managed financial performance, including budgeting, revenue growth, expense control, and profitability
• Implemented operational policies and procedures to maintain compliance with company standards and regulatory requirements
• Developed and executed marketing strategies to increase client acquisition and retention
• Monitored key performance metrics, analyzed trends, and drove initiatives to improve clinic performance and client outcomes

• Managed a high-volume center consistently ranked among the top three nationwide for sales performance by overseeing all aspects of daily business operations
• Drove sustained revenue growth through strategic operational management, sales leadership, and performance optimization
• Increased client retention by 20% by implementing enhanced customer service initiatives and proactive follow-up programs
• Led and coached a high-performing team to increase center traffic, boost sales, and strengthen brand awareness, resulting in higher client engagement and business growth
• Recruited, hired, trained, mentored, and evaluated staff while overseeing scheduling, performance management, and workforce planning to maintain operational excellence

• Developed weekly schedules utilizing historical sales data to optimize labor costs and enhance operations

• Supervised team members' work duties to maintain steady workflow and productivity

• Placed food, staple, and beer orders to ensure consistent product availability and prevent shortages

• Enforced company standards to maintain a corporate-approved setting and compliance

• Resolved guest complaints by providing effective solutions, enhancing customer satisfaction

• Cultivated team member skills and competencies to facilitate internal promotions.

• Managed labor cycles by executing sales goals and delegating staff duties

• Assisted customers, managed concerns, inventory support, and maintenance of the restaurant
• Worked as a cashier, kitchen staff, and managed the restaurant independently and simultaneously
• Built relationships with customers to encourage repeat business
• Operated cash register for cash and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to support business needs