Ashley K Brady
Roslindale,MA
Summary
Seasoned Practice Administrator with a proven track record for enhancing operational efficiency and patient engagement. Expert in healthcare practice management and policy development, I've successfully implemented workflow improvements and trained staff, significantly boosting practice metrics. Skilled in HIPAA compliance and digital patient records, my leadership ensures excellence in healthcare delivery.
Overview
21
21
years of professional experience
Work History
Practice Administrator Ophthalmology
Beth Israel Deaconess Medical Center
07.2024 - Current
- Manages staff responsible for clinical and administrative functions, focusing on patient care quality.
- Planned, organized, and supervised work schedules for support staff to fulfill operational requirements.
- Manages staffing needs to ensure adequate coverage for absences and other schedule disruptions.
- Assisted in maintaining smooth patient flow within the practice unit.
- Ensured accuracy of patient-related activities including registration, managed care referrals, and payment handling.
- Supported healthcare providers by maintaining necessary supplies.
- Streamlined work processing through implementing comprehensive strategies in time of service and scheduling.
- Developed procedures for new office orientations with practice and administrative teams.
- Ensured accurate data input and patient scheduling using care management software.
- Recommends enhancements and revisions to existing systems.
- Ensures staff proficiency by identifying and addressing training needs.
- Coordinates continuous training for team members.
- Generated monthly reports summarizing practice metrics including appointment volume, no-shows, collections.
- Developed and executed policies for efficient practice oversight.
- Provided mentoring and coaching to support team members in their tasks.
- Coached new staff on computer systems.
- Monitored milestone achievements through regular assessments.
Administrative Assistant II Urology
Beth Israel Deaconess Medical Center
Boston , MA
01.2022 - 07.2023
- Managed a busy urologic surgical practice, ensuring smooth daily operations.
- Investigates and addresses concerns autonomously, ensuring necessary measures are implemented.
- Managed all facets of patient's appointment booking process.
- Delivered comprehensive administrative support for patient care.
- Enhanced operational efficiency with well-structured provider templates.
- Delivered exceptional customer service to patients, family members, and staff.
- Managed provider's calendar and meetings.
- Scheduled patients for procedures and communicated information promptly.
- Supported provider during patient consultations in a clinic setting.
- Implemented efficient strategies for clinical operations optimization.
- Enhanced collaboration across various departments.
- Handled incoming calls and emails, enhancing communication efficiency.
- Managed phone line operations for effective caller routing.
- Maintained and organized confidential documents per protocol.
Practice Coordinator Dept. of Obstetrics and Gyn.
Tufts Medical Center
Boston, MA
08.2015 - 07.2020
- Managed a bustling obstetrics and gynecology practice daily.
- Resolved issues with thorough research and executed necessary actions independently.
- Managed entire scheduling process for patient appointments at Tufts Medical Center.
- Delivered comprehensive administrative support.
- Developed and managed provider scheduling templates for the department.
- Ensured an exceptional experience for all patients and their families.
- Monitored external patient referrals to ensure compliance with established protocols.
- Coordinated appointment bookings, confirmed insurance eligibility and provided comprehensive guidance on paperwork requirements.
- Provided confidential and compassionate communication with patients.
- Ensured thorough understanding of changes in coding guidelines and regulations impacting billing procedures.
- Verified insurance benefits for patients prior to their appointment date.
Practice Coordinator
Massachusetts General Hospital
Boston, MA
08.2014 - 11.2014
- Managed daily operations of high-volume GI and general surgical office.
- Handled issues independently, ensuring timely solutions.
- Coordinated patient appointments at MGH and affiliates as needed.
- Engaged in managing patient care administration.
- Oversaw maintenance of scheduling templates within the department.
- Delivered exceptional service to patients, families, and staff.
- Received training in Epic and Cadence.
- Kept an active doctor's Outlook calendar organized.
- Scheduled conferences and booked related arrangements.
Clinical Administrative Support Specialist
Dana Farber Cancer Institute
Boston, MA
03.2009 - 11.2013
- Ensured smooth functioning of gynecology oncology practice through diligent management.
- Coordinated patient appointment schedules at DFCI and associated affiliates as required.
- Managed administrative aspects of patient care.
- Created and sustained provider scheduling templates to streamline departmental operations.
- Delivered exceptional service to patients, families, and staff.
- Collaborated with healthcare providers, advanced care teams, and nursing staff to ensure coordinated patient care.
Surgical Booking Coordinator / Patient Service Coordinator
Tufts Medical Center
Boston, MA
05.2007 - 03.2009
- Managed scheduling for surgeries and several concurrent procedures at a thriving seven-physician OB/GYN practice with advanced training programs.
- Managed essential surgery tests efficiently.
- Coordinated all facets of surgery preparations with various teams.
- Mastered operational processes within RCO surgical booking system.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Temporary Patient Service Coordinator
Tufts Medical Center
Boston, MA
05.2006 - 05.2007
- Performed administrative tasks in the Division of Maternal Fetal Medicine including telephone call triage, scheduling patient appointments, insurance validation, manage phone system and email communication.
- Maintained physician daily schedules and academic/meeting calendar
- Assisted physicians and clinical staff with scheduling: laboratory tests, ultrasounds, mammograms, and other diagnostic studies
- Coordinated medical forms, insurance referrals, and other necessary medical documents
- Translated for Spanish speaking community when Interpreter Services were unavailable
Medical Administrative Extern
Lowney Medical Associates
Hyde Park, MA
01.2005 - 12.2005
- Assisted Office Manager with billing, answered phone lines, received messages and recorded same, managed prescription line, greeted and registered patients
- Scheduled and confirmed patient appointments, updated and verified patient demographic information
- Managed patient accounts including workers’ compensation cases, past due accounts and insurance verifications
- Assisted physician with preparing patients for exams, obtained vital signs, EKG’s and glucose testing
Senior Unit Secretary
Hebrew Senior Life
Boston, MA
01.2004 - 12.2005
- Supported day-to-day operations effectively.
- Daily support provided to Charge Nurse through reporting duties.
- Organized internal and external appointments efficiently.
- Ensured accurate documentation by updating 50 resident records in line with physician orders.
- Created and distributed monthly medical and treatment logs for residents.
Education
Bachelors Degree - Healthcare Administration
Southern New Hampshire University
01.2025
Medical Administrative Assistant Diploma -
Bryman Institute
Brighton, MA01.2005
High School - Completed GED Equivalency
Job for Youth Boston
Boston01.2002
Skills
- Timely Appointment Management
- Healthcare Terminology
- Patient Engagement
- Scheduling coordination
- HIPAA compliance
- Operational Efficiency Improvement
- Policy Development
- Healthcare Practice Management
- Workflow Improvement
- Employee Onboarding Training
- Digital Patient Records
Skills
Vital Signs, Sterile Procedures, CPR Certified 2005, Scheduling, billing (CPT 4 – ICD9), data entry, MS Word, Excel, PowerPoint, Medical Terminology, GE/IDX, Mysis, BICS
References
References available upon request.
Timeline
Practice Administrator Ophthalmology
Beth Israel Deaconess Medical Center
07.2024 - Current
Administrative Assistant II Urology
Beth Israel Deaconess Medical Center
01.2022 - 07.2023
Practice Coordinator Dept. of Obstetrics and Gyn.
Tufts Medical Center
08.2015 - 07.2020
Practice Coordinator
Massachusetts General Hospital
08.2014 - 11.2014
Clinical Administrative Support Specialist
Dana Farber Cancer Institute
03.2009 - 11.2013
Surgical Booking Coordinator / Patient Service Coordinator
Tufts Medical Center
05.2007 - 03.2009
Temporary Patient Service Coordinator
Tufts Medical Center
05.2006 - 05.2007
Medical Administrative Extern
Lowney Medical Associates
01.2005 - 12.2005
Senior Unit Secretary
Hebrew Senior Life
01.2004 - 12.2005
Bachelors Degree - Healthcare Administration
Southern New Hampshire University
Medical Administrative Assistant Diploma -
Bryman Institute
High School - Completed GED Equivalency
Job for Youth Boston