Ashley Keller
Pen Argyl,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Paraprofessional Teacher
Bucks County Intermediate Unit 22
Doylestown, PA
09.2022 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Promoted physical, mental and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Offered complete instructional support for students unable to attend regular classes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Organized and led practice, research and lab assignments
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Graded tests and papers and recorded grades for teaching staff
- Prepared learning materials, helping teachers prepare for daily instruction
Paraprofessional Educator
Allentown School District
Allentown, PA
08.2020 - 08.2022
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
- Redirected students using Positive Behavior Support (PBS).
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Worked with students with moderate to severe autism to increase life skills.
- Instructed students with physical and cognitive disabilities.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Taught reading, language arts and social sciences in self-contained ED and LD classroom.
Behavior Health Assistant
Salisbury Behavioral Health
Stroudsburg, PA
09.2020 - 05.2021
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Home Health Aide
Comfort Keepers
Bethlehehem, PA
03.2016 - 07.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Improved patients' comfort with massage and application of topical treatments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Conferred with supervisor to discuss patient condition and medical care.
Business Development Representative
Tom Ring's Brown Daub Kia
Allentown, Pennsylvania
06.2014 - 03.2016
- Tracked sales calls in database for relationship management.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Networked among local business and community organizations to develop leads and generate business.
Special Promotions Appointment Setter
Cedar Hill Memorial Park
Allentown, PA
04.2012 - 11.2013
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Assisted office team by making phone calls, copies and appointments.
- Established and maintained client rapport by utilizing quality customer service.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Helped families select funeral and burial details from range of available options.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
Call Center Sales Representative
Green Eco Solutions
Allentown, Pennsylvania
04.2012 - 11.2013
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Developed and maintained courteous and effective working relationships
- Worked with customers to understand needs and provide excellent service
- Resolved problems, improved operations and provided exceptional service
Education
No Degree - Paraeducator Certifcation
Pennsylvania Paraeducator Certification Training
Doylestown, PA09.2022
High School Diploma -
Freedom High School
Bethlehem, PA06.2013
Skills
- Team Contribution
- Trading Strategy
- Scheduling and Coordinating
- Issue Resolution
- Verbal and Written Communication
- Time Management
- Conflict resolution techniques
Timeline
Paraprofessional Teacher
Bucks County Intermediate Unit 22
09.2022 - Current
Behavior Health Assistant
Salisbury Behavioral Health
09.2020 - 05.2021
Paraprofessional Educator
Allentown School District
08.2020 - 08.2022
Home Health Aide
Comfort Keepers
03.2016 - 07.2020
Business Development Representative
Tom Ring's Brown Daub Kia
06.2014 - 03.2016
Special Promotions Appointment Setter
Cedar Hill Memorial Park
04.2012 - 11.2013
Call Center Sales Representative
Green Eco Solutions
04.2012 - 11.2013
No Degree - Paraeducator Certifcation
Pennsylvania Paraeducator Certification Training
High School Diploma -
Freedom High School