Ashley Kelly
Summary
Accomplished Assistant Manager, skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. I effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Johnny Was
12.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting sales
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Party Host/Lead Server
Boondocks Foods and Fun
06.2021 - 12.2022
- Supervised children's activities, maintaining happiness, safety and well-being
- Prepared and served food and drinks to guests, meeting hygiene and safety standards
- Decorated and set tables in accordance with party themes and age groups
- Planned parties according to customer specifications
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist
Spavia
07.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and answered any questions about services or products
- Handled cash transactions and maintained sales and payments records accurately
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Restocked supplies and submitted purchase orders to maintain stock levels.
Swim Instructor
SafeSplash
02.2019 - 09.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
Swim Instructor
Lifetime Fitness Center
01.2020 - 03.2020
- Implemented proper safety protocols and emergency response plans.
- Demonstrated proper form and technique to prevent injury.
- Promoted safe and inclusive environment for club clients and members.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
No Degree -
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Legend High School
Parker, CO05.2021
Skills
- Financial statement and records
- Order management
- Corporate communication
- Microsoft, software and systems
- Sales strategies
- Leading a team
Timeline
Assistant Manager
Johnny Was
12.2022 - Current
Party Host/Lead Server
Boondocks Foods and Fun
06.2021 - 12.2022
Receptionist
Spavia
07.2020 - 11.2021
Swim Instructor
Lifetime Fitness Center
01.2020 - 03.2020
Swim Instructor
SafeSplash
02.2019 - 09.2020
No Degree -
University of Hawaii At Manoa
High School Diploma -
Legend High School