Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
Generic

Sofia Rellis

Issaquah

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Experience in diverse retail environments. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Johnny Was
03.2021 - 12.2022
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service.
  • As an Assistant Manager at Johnny's, you will play a pivotal role in supporting the store’s daily operations and driving overall success. Reporting to the Store Manager, you will help manage the team, ensure excellent customer service, oversee store operations, and maintain a productive and positive environment. Your experience as a Sales Associate will be invaluable in guiding the team, implementing sales strategies, and ensuring the store runs smoothly.

Sales Associate

Johnny Was
10.2018 - 06.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Personal Shopper

Neiman Marcus
07.2018 - 11.2018
  • Worked productively with customers to meet order requirements and service expectations.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Informed customers of promotions to increase sales productivity and volume.

Education

No Degree - Psychology

Garsilazo De La Vega Lima-Peru
Lima Peru
03-1997

High School Diploma -

Precursores De La Independencia Nacional
Lima-Peru
03-1995

Skills

  • Customer assistance
  • Drawer management
  • Product and service sales
  • Product knowledge
  • Refunds and exchanges
  • Payment collection
  • Product restocking
  • Customer relations
  • Retail merchandising

Professional Skills

Leadership and Team Management

  • Demonstrated ability to lead and motivate teams, resulting in increased productivity and efficiency.
  • Proficient in delegating tasks, setting clear goals and providing constructive feedback to foster team development.
  • Proven track record of resolving conflicts and promoting a positive work environment to enhance employee satisfaction.

Communication and Interpersonal Skills

  • Exceptional verbal and written communication skills, facilitating effective collaboration with colleagues, superiors and customers.
  • Skilled in active listening and empathy, ensuring a strong rapport with team members and clients to address their needs and concerns.
  • Adept at conducting meetings, presentations and negotiations to achieve organizational objectives.

Problem Solving and Decision-Making

  • Strong analytical skills, capable of identifying issues, analyzing data and formulating innovative solutions to complex challenges.
  • Proactive approach to decision-making, considering both short-term and long-term consequences, while maintaining a focus on achieving strategic goals.
  • Track record of making sound judgments under pressure, optimizing resources and adapting to changing business environments for optimal outcomes.

Timeline

Assistant Manager

Johnny Was
03.2021 - 12.2022

Sales Associate

Johnny Was
10.2018 - 06.2021

Personal Shopper

Neiman Marcus
07.2018 - 11.2018

No Degree - Psychology

Garsilazo De La Vega Lima-Peru

High School Diploma -

Precursores De La Independencia Nacional
Sofia Rellis