Kimberly Garcia Rodriguez
Manchester
Summary
Trustworthy team player with15 years of transaction management experience and a positive attitude. cashier/customer service with extensive knowledge of retail operations. Completed a variety of tasks, including], stocking shelves with [Product or Service], and using cash registers to collect payments every day. Customer service /cashier is precise, with a strong understanding of [Product or Service] sales and excellent math skills. Dedicated cashier with 15 years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills. Detailed and speedy when counting cash to balance cash drawer. Work areas have a history of being kept clean, neat, and professionally organized. Flexible with changing business needs and trained in customer service ] and cashier ] areas. Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Professional and approachable, with exceptional customer service and sales skills. Team-oriented, with a strong commitment to promoting a positive work and shopping environment. Take accurate payments, accurately calculate cash, detect counterfeit bills,Dedicated, energetic, and skilled in assisting customers with any need. When assisting customers with requests and meeting special needs, she is cheerful. Capable of preventing losses by closely monitoring customer behavior. Dedicated cashier with experience scanning and bagging customer items, processing payments, and keeping work areas tidy. Dedicated to resolving problems, answering customer questions, and collecting payments. Employee who is self-motivated and has a flexible schedule and availability. Upselling target items and providing positive customer experiences to increase loyalty and repeat business. Skilled in receiving orders, arranging products in the store, and processing transactions. Motivated and professional, with a pleasant and hardworking personality. Customer service, financial record keeping, and accurate transactions are all areas in which you excel. Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses. Reliable customer service /cashier with strong multitasking, problem-solving, and communication skills, as well as product promotion and sales closing abilities. Experienced cashier/ customer service ] with success in driving innovation and early adoption of emerging technologies and platforms. Hardworking Cashier with a strong background in sales environments, as well as a high level of accuracy and efficiency. Quick delivery of hot food ] are service-oriented. Friendly cashier with over [15 years in the retail industry.
Overview
25
25
years of professional experience
2024
2024
years of post-secondary education
Work History
ASSISTANT MANAGER
Banter jewelry
Manchester
11.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
- Monitored store security systems to detect any suspicious activity or theft attempts.
- Prepared monthly sales reports and presented them to senior management.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
- Analyzed consumer data to identify potential target markets for marketing campaigns.
- Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
- Facilitated interdepartmental collaboration to streamline workflows across multiple teams.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Facilitated month-end closing processes, invoicing and journal entries.
- Conducted monthly meetings to create business plans to drive successful monthly business.
STORE MANAGER
Sally's beauty
Manchester
09.2022 - 11.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Leveraged new sales strategies to increase store revenue.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Implemented loss prevention strategies, alleviating shrink.
- Set sales targets and budgets for team leads and employees to follow.
- Created and distributed training materials to staff members.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Established efficient inventory management system to maximize sales and reduce costs.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Negotiated vendor contracts for product purchases that resulted in cost savings for the organization.
- Handled customer complaints professionally and resolved issues promptly.
- Analyzed financial data to identify areas of improvement.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Prepared staff work schedules and assigned specific duties.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Established and monitored KPIs to optimize company performance.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Utilized data analytics techniques to identify areas for improvement.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Led cross-functional projects that improved operational efficiency.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Directed administrative activities directly related to making products or providing services.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
Customer Service/Assistant Manager
Burger King
Petersburg
11.2013 - 12.2014
- Assisted customers with menu selections and special requests.
- Processed customer orders quickly and accurately at the cash register.
- Maintained cleanliness and organization of dining and kitchen areas.
Customer Service Cashier
Burger King
Concord
05.2000 - 12.2005
- Processed customer transactions efficiently at fast-paced restaurant environment.
- Maintained cleanliness and organization of cashier area and dining space.
- Assisted customers with menu selections and special requests effectively.
Education
High School Diploma
Dover, NhGED -
Concord High School
Concord, NHSkills
- Customer service
- Cash management
- Point-of-sale system operation
- Credit card processing
- Cash handling policies
- Inventorying products
- Good telephone etiquette
- Receipt and refund issuance
- Shelf-cleaning
- Cash report creation
- Liquor regulations and compliance
- Customer assistance
- High volume transactions
- POS expertise
- Merchandise restocking
- Empty cart collection
- Cash register skills
- Bagging assistance
- Cash owed calculations
- Cleaning standards
- Request prioritization
- Credit card payment processing
- Store cleanliness and appearance
- Coin counting
- Payment accepting
- Cleanliness
- Currency counting
- Coupons and gift cards
Timeline
ASSISTANT MANAGER
Banter jewelry
11.2024 - Current
STORE MANAGER
Sally's beauty
09.2022 - 11.2024
Customer Service/Assistant Manager
Burger King
11.2013 - 12.2014
Customer Service Cashier
Burger King
05.2000 - 12.2005
High School Diploma
GED -
Concord High School