Ashley Kelly
Rochester,NY
Summary
Experienced healthcare and administrative professional with 19+ years of experience in medical assisting, medical billing, medical reception, scheduling, insurance verification, prior authorizations, customer service, and administrative support. Skilled in Epic, NextGen, HIPAA compliance, patient communication, and coordinating quality patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bottle Return Associate / Customer Service
Nickelback Bottle Return
Rochester, NY
06.2026 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
Allstate Insurance
Rochester, NY
11.2025 - 02.2026
- Coordinated scheduling for team meetings and client appointments, improving organization and collaboration.
- Managed scheduling and calendar appointments for executive team, ensuring optimal time management.
- Prepared detailed reports and correspondence, maintaining high standards of accuracy and clarity.
Medical Biller
Private Medical Practice (Dr. Joseph Kilimnick)
Rochester, NY
07.2023 - 07.2025
- Processed medical claims using advanced billing software to ensure accuracy and compliance.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Reviewed and corrected denied claims to maximize reimbursement rates.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Implemented workflow improvements that enhanced billing efficiency and reduced turnaround time.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
Medical Receptionist
Flaherty Family Medicine
Irondequoit, NY
02.2022 - 12.2024
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Trained new receptionists on office protocols and software applications for efficiency.
- Developed strong relationships with patients to enhance satisfaction and retention efforts.
- Verified patient insurance details to ensure coverage and eligibility., demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Medical Assistant
Rochester Regional Health
Rochester, NY
01.2018 - 09.2020
- Administered patient care, including vital signs, medical histories, and assisting with procedures.
- Coordinated patient appointments and managed medical records using electronic health record systems.
- Assisted in the development of office protocols to enhance workflow efficiency and patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Medical Assistant
Lifetime Health Medical Group
Rochester, NY
01.2007 - 12.2017
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Education
Associate Degree - Medical Coding & Reimbursement
Bryant & Stratton College
Rochester, NY01-2020
Associate Degree - Clinical Medical Assistant
Rochester Business Institute
Rochester, NY01-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Verbal communication
Certification
- BLS CPR (Adult/Child/Infant)
- HIPAA Certificate (North American Learning Institute)
- Healthcare Data Security, Privacy & Compliance (Coursera)
- Google Technical Support Fundamentals (Coursera)
- AAPC Certified Professional Biller Course (Completed Coursework)
Timeline
Bottle Return Associate / Customer Service
Nickelback Bottle Return
06.2026 - Current
Administrative Assistant
Allstate Insurance
11.2025 - 02.2026
Medical Biller
Private Medical Practice (Dr. Joseph Kilimnick)
07.2023 - 07.2025
Medical Receptionist
Flaherty Family Medicine
02.2022 - 12.2024
Medical Assistant
Rochester Regional Health
01.2018 - 09.2020
Medical Assistant
Lifetime Health Medical Group
01.2007 - 12.2017
Associate Degree - Medical Coding & Reimbursement
Bryant & Stratton College
Associate Degree - Clinical Medical Assistant
Rochester Business Institute
Employee of the Month
Recognized as Employee of the Month for outstanding customer service, teamwork, and commitment to patient care.