Ashley Naranjo
Miami,FL
Summary
Adaptable Bottle Service Waitress executing accurate service delivery to create unforgettable guest experiences. Dynamic and enthusiastic demeanor successful at working with varying personalities. Maintained professional competence with expert service delivery.
Self-motivated and dependable server with 4 years of experience increasing sales while delivering superior service. Proficient in assisting guests with reservations and expert at promoting menu items by answering customer questions enthusiastically, taking orders and maintaining communication with guests. Career history achieving high performance with minimal supervision.
Overview
4
4
years of professional experience
Work History
Bottle Service Waitress
Exchange South Beach
06.2020 - 08.2022
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Upsold menu items, promoting bottle list to bolster sales.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Processed customers' payments and provided receipts.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Checked with guests to get feedback on drinks served, resolve issues, bring additional items and refill bottle service garnishes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted newly seated guests quickly and efficiently.
Cashier Assistant Manager
Grand Liquor
03.2021 - 08.2021
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Answered questions from callers and in-store guests to offer information and promote products.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Counted product stock to maintain inventory records.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
VIP Host
Euro Night Club
01.2020 - 09.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Helped to plan and execute parties for more than 15 guests, coordinating menus and preparing tables.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Bottle Service Waitress
Euro Night Club
03.2018 - 01.2020
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Upsold menu items, promoting bottle list to bolster sales.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
Education
High School Diploma -
West Boca Raton High School
Boca Raton, FL05.2018
Skills
- Table Bussing
- Point of Sale (POS) system operations
- Quality control
- Service prioritization
- Table setting arrangements
- Menu memorization
- Liquor, wine and food service
- Menu knowledge
- Effective customer upselling
- Price memorization
- Check payment processing
- Accurate cash handling
- Efficient service
- Credit and cash transactions
- Work ethic
- Multitasking
- Active listening
- Flexible
- Relationship building
- Leadership
- Reliable and trustworthy
- Organizational skills
- Customer service
- Decision-making
- Friendly, positive attitude
- Energetic personality
- Communication
Timeline
Cashier Assistant Manager
Grand Liquor
03.2021 - 08.2021
Bottle Service Waitress
Exchange South Beach
06.2020 - 08.2022
VIP Host
Euro Night Club
01.2020 - 09.2020
Bottle Service Waitress
Euro Night Club
03.2018 - 01.2020
High School Diploma -
West Boca Raton High School