CHARLOTTE PERSSON
New York,NY
Summary
Adaptable Bottle Service Waitress executing accurate service delivery to create unforgettable guest experiences. Dynamic and enthusiastic demeanor successful at working with varying personalities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a professional, fun and memorable experience!
Overview
11
11
years of professional experience
Work History
Bottle Waitress
Paradise Club
New York, NY
02.2023 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food and beverages to tables in a timely manner.
- Performed side work duties such as stocking, cleaning, and setting up tables for service.
- Processed cash, credit card payments, and split checks accurately.
- Checked identification of patrons when serving alcoholic beverages.
- Maintained a clean working environment throughout the shift.
- Engaged with customers to ensure satisfaction with their dining experience.
- Ensured that all state laws regarding alcohol were followed at all times.
- Communicated special requests or dietary needs to kitchen staff in order to meet customer expectations.
- Replenished supplies such as napkins, straws, condiments., as needed.
- Collaborated with other waitstaff members to keep the restaurant running smoothly.
- Maintained knowledge of the menu items including ingredients, preparation methods, and pricing information.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Bottle Waitress
Avant Gardner
New York, NY
04.2018 - 03.2024
- Greeted customers and provided them with menus.
- Processed cash, credit card payments, and split checks accurately.
- Checked identification of patrons when serving alcoholic beverages.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
VIP Bottle Waitress
Electric Zoo VIP Sky Deck
New York, NY
09.2022 - 09.2022
- VIP Bottle Waitress for high end clientele.
VIp Bottle Waitress
Electric Zoo VIP Sky Deck
New York, NY
09.2021 - 09.2021
- VIP Bottle Waitress for high end clientele.
Head Bottle Waitress
Noir NY
New York, NY
12.2019 - 03.2020
- Greeted newly seated guests quickly and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upsold menu items, promoting bottle list to bolster sales.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Trained new employees to perform duties by showing how to greet and take care of guests, use the computer system and close out tabs amongst other things.
- Took drink orders from tables and bar area and relayed to bartenders.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with patrons to offer friendly service and determine needs.
- Monitored patron alcohol consumption to encourage safety.
Bottle Waitress
Day Dream Brunch
New York, NY
12.2016 - 09.2019
- Greet the guests and serve them with beverages and food of their choice.
- Maintain great politeness while serving and talking to the guests.
- Maintain perfect hygiene and cleanliness.
- Coordinate with other servers to achieve highest customer satisfaction Prepare and clean the tables.
- Explain and suggested different types of beverages and food to customers judging their taste.
- Make sure the guests have the time of their lives.
VIP Bottle Waitress
Electric Zoo VIP Sky Deck
New York, NY
08.2019 - 09.2019
- VIP Bottle Waitress for high end clientele.
Head Bottle Waitress
The Lately
New York, NY
01.2018 - 04.2019
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Processed customers' payments and provided receipts.
- Trained new employees to perform duties by showing how to greet and treat guests, use the computer and close out tabs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upsold menu items, promoting bottle list to bolster sales.
VIP Bottle Waitress
Electric Zoo VIP Deck
New York, NY
09.2018 - 09.2018
- VIP Bottle Waitress for high end clientele.
Bottle Waitress
Daddy's Girl
New York, NY
12.2016 - 05.2017
- Greeting customers and appreciating their arrival.
- Ushering guests to their reserved tables.
- Taking orders and handing it over to the bartender for drink preparation.
- Garnishing and transporting bottles/drinks to respective customers.
- Serving drinks as per the guidelines of the establishment.
- Taking care that the drinks don't get spilled due to the crowd.
- Assisting the bartender in preparing the orders.
- Maintaining a great deal of cleanliness and hygiene at the counter as well as in the premises.
- Offering customers a complete and attentive service.
- Collecting the bill amounts from the customers as a part of table service.
- And obviously make sure the guests have the best time and come back week after week.
- 10/2016 to PresentBottle waitress, cocktail waitress.
Bottle Waitress
AM nightclub
Southampton, NY
07.2016 - 09.2016
- Greeted customers and appreciating their arrival.
- Ushered guests to their reserved tables.
- Took orders and handed it over to the bartender for drink preparation.
- Garnished and transported drink/bottle orders to respective customers.
- Served drinks as per the guidelines of the club.
- Made sure that the drinks didn't get spilled due to the crowd.
- Assisted the bartender in preparing the orders.
- Maintained a great deal of cleanliness and hygiene at the counter as well as in the premises.
- Offered customers a complete and attentive service.
- Collected the bill amounts from the customers as a part of table service.
- Trained new employees to perform duties.
Bottle Waitress
Riff Raff's
New York, NY
12.2013 - 06.2016
- Greeted customers and appreciating their arrival.
- Ushered guests to their reserved tables.
- Took orders and handed it over to the bartender for drink preparation.
- Garnished and transported bottle orders to respective customers.
- Served drinks as per the guidelines of the club.
- Made sure that the drinks didn't get spilled due to the crowd.
- Assisted the bartender in preparing the orders.
- Provided face-paint for customers.
- Maintained a great deal of cleanliness and hygiene at the counter as well as in the premises.
- Offered customers a complete and attentive service.
- Provided customers a great and fun club experience.
- Collected the bill amounts from the customers as a part of table service.
Bottle Waitress
Pink Elephant
East Hampton, NY
05.2013 - 09.2013
- VIP Bottle Waitress for high end clientele.
Bottle Waitress
Pink Elephant
New York, NY
05.2013 - 09.2013
- VIP Bottle Waitress for high end clientele.
Education
Bachelor of Arts - Dance
Alvin Ailey American Dance Theater
New York, NY2009
Master -
The Ballet Academy of Stockholm
2006
Master -
The Ballet Academy of Copenhagen,
Copenhagen, Denmark2005
High School Diploma -
Polhem School
Lund, Sweden2002
Skills
- Point of Sale (POS) system operations
- Effective customer upselling
- Relationship management
- Menu knowledge
- Table Bussing
- Check payment processing
- Service prioritization
- Price memorization
- Menu memorization
- Speaks English, Swedish, Danish, German
- Dancer
- Customer interaction
- Team Collaboration
References
References available upon request.
Timeline
Bottle Waitress
Paradise Club
02.2023 - Current
VIP Bottle Waitress
Electric Zoo VIP Sky Deck
09.2022 - 09.2022
VIp Bottle Waitress
Electric Zoo VIP Sky Deck
09.2021 - 09.2021
Head Bottle Waitress
Noir NY
12.2019 - 03.2020
VIP Bottle Waitress
Electric Zoo VIP Sky Deck
08.2019 - 09.2019
VIP Bottle Waitress
Electric Zoo VIP Deck
09.2018 - 09.2018
Bottle Waitress
Avant Gardner
04.2018 - 03.2024
Head Bottle Waitress
The Lately
01.2018 - 04.2019
Bottle Waitress
Day Dream Brunch
12.2016 - 09.2019
Bottle Waitress
Daddy's Girl
12.2016 - 05.2017
Bottle Waitress
AM nightclub
07.2016 - 09.2016
Bottle Waitress
Riff Raff's
12.2013 - 06.2016
Bottle Waitress
Pink Elephant
05.2013 - 09.2013
Bottle Waitress
Pink Elephant
05.2013 - 09.2013
Bachelor of Arts - Dance
Alvin Ailey American Dance Theater
Master -
The Ballet Academy of Stockholm
Master -
The Ballet Academy of Copenhagen,
High School Diploma -
Polhem School
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