Ashley Kennedy
Chester,US
Summary
To be a part of an organization where I can expand my knowledge and grow as an individual and as a team member.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chester Metropolitan District (Water Utilities)
Chester, SC
04.2026 - Current
- Processed water bill payments, account updates, and service requests for district customers.
- Explained billing policies, water service procedures, and payment options to customers.
- Assessed customer inquiries for Chester Metropolitan District water accounts and service concerns.
- Communicated outage notices, boil-water alerts, and service updates to residents.
- Scheduled service appointments and follow-up calls for water utility customers.
- Recorded service complaints and routed requests to Chester Metropolitan District field staff.
Patient Access Representative/ Referral Coordinator
Carolina Urology Partners
Chester, SC
03.2023 - 04.2026
- Verified demographics and insurance information to register patients in computer system.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained patient records by updating personal and financial information to ensure accuracy and compliance.
- Communicated financial obligations to patients, collecting fees at time of service to facilitate timely payment processing.
- Received payments and posted amounts to customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer’s financial situation.
- Collaborated with delinquent account holders to collect and reconcile accounts, adhering to approved collection protocols.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled patient appointments based on physician referrals to ensure timely care.
- Completed requests for medical records by retrieving and organizing patient information.
Patient Access Representative
Affinity Health Center
Rock Hill
03.2022 - 03.2023
- Verified demographics and insurance information to register patients in computer system.
- Verified demographics and insurance information to register patients in a computer system.
- Organized and maintained patient records by updating and obtaining personal and financial information, ensuring accuracy and compliance.
- Communicated financial obligations to patients and collected fees at the time of service.
- Received payments and posted amounts to customer accounts.
- Arranged debt repayment or established schedules for repayment based on the customer's financial situation.
- Collaborated with delinquent account holders to collect and reconcile accounts through approved channels, improving recovery rates.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled patient appointments in a timely manner.
Patient Registrar
MUSC Health
12.2019 - 03.2022
- Registering patients in the ER involved a high level of sensitivity regarding the various situations as well as patient personal information.
- Other duties within included operating the switchboard as well as bookkeeping.
Cashier Associate/Waitress
Chester
Chester
06.2015 - 09.2020
- Held several part-time positions consisting of serving the public in the food industry as well as retail.
- Skills attained consisted of managing merchandise, resolving customer complaints and working with others.
Education
EMT-B Certification -
Midlands Technical College
High School Diploma -
Chester High School
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Office Organization
- Customer Service
- Multitasking
- Phone Etiquette
- Payment Processing
- HIPAA
- Patient Registration
- Scheduling
- Bookkeeping
- Payment posting
- Billing systems
Timeline
Customer Service Representative
Chester Metropolitan District (Water Utilities)
04.2026 - Current
Patient Access Representative/ Referral Coordinator
Carolina Urology Partners
03.2023 - 04.2026
Patient Access Representative
Affinity Health Center
03.2022 - 03.2023
Patient Registrar
MUSC Health
12.2019 - 03.2022
Cashier Associate/Waitress
Chester
06.2015 - 09.2020
EMT-B Certification -
Midlands Technical College
High School Diploma -
Chester High School