Felicia Smith
Chester,VA
Summary
Dynamic customer service professional with experience at the Department of Motor Vehicles, excelling in conflict resolution and data entry. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in Microsoft Excel, I streamline processes and maintain accurate records, fostering strong relationships with clients and colleagues alike.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Department of Motor Vehicles
North Chesterfield
02.2016 - Current
- Assisted customers with vehicle registration and licensing inquiries, ensuring accurate information delivery.
- Processed applications for various DMV services, maintaining compliance with state regulations.
- Utilized customer management software to track and resolve service requests efficiently.
- Educated customers on procedures for obtaining permits and titles, enhancing overall satisfaction.
- Maintained detailed records of transactions, ensuring data accuracy in reporting systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Optima Health Insurance
09.2011 - 02.2016
- Processed and entered large volumes of insurance data with high accuracy and attention to detail.
- Reviewed and validated incoming documentation to ensure compliance with company policies.
- Streamlined data entry procedures, improving overall efficiency within the team.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Home Health CNA
Care Advantage, Inc.
03.2004 - 09.2011
- Provided compassionate personal care to clients, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity for patients.
- Monitored vital signs and reported changes to healthcare team, ensuring timely interventions.
- Developed and maintained strong relationships with clients and families, fostering trust and communication.
Education
GED -
Chester Technical Center
Chester, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Conflict resolution
- Microsoft Excel
- Team development
- Administrative support
References
Sandra Robinson - 804.386.0669
Sharon Burke - 804.475.2995
Timeline
Customer Service Representative
Department of Motor Vehicles
02.2016 - Current
Data Entry Clerk
Optima Health Insurance
09.2011 - 02.2016
Home Health CNA
Care Advantage, Inc.
03.2004 - 09.2011
GED -
Chester Technical Center