Karen Hovey
Chester,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled communication and ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ECO Marble & Granite
08.2024 - Current
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Create selections for customer project.
- Scheduling for templates and installs
- Answer inquiries about processes and materials.
Senior Customer Service Representative
MS International, Inc, MSI
03.2022 - 08.2024
- Delivered exceptional customer service by resolving inquiries and providing product information.
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Transferred product from other locations
- Mentored junior team members on best practices for customer interaction and sales techniques.
- Reconciled accounts receivable discrepancies, enhancing accuracy of financial records.
- Coordinated communication with clients regarding payment terms and outstanding balances.
Showroom Designer
Morris Tile Distributors
06.2021 - 03.2022
- From remodels to new construction, assisted the clients with wall and floor tiles to create the ideal vision of their project.
- Professionally created invoices for clients and contractors.
Sales Representative
MS International, Inc
06.2020 - 05.2021
- Developed strong client relationships to drive customer loyalty and repeat business.
- Conducted product presentations and demonstrations, effectively communicating value propositions to clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Administrative/CSR
MS International
01.2019 - 06.2020
- Accounts payable
- Transfers of product from several of our other locations.
- Assists sales with all aspects of accounts.
- Manages showroom products for display.
Materials Specialist & Accounting
Capitol Granite & Marble
12.2009 - 01.2019
- Started at Capitol granite in 2009 as reception/sales - Entering of new projects, collecting missing information, estimating project costs and special projects for the President of the company
- Promoted in April 2011 to the installation department - scheduling installs, quoting the final cost of projects, collecting final details needed prior to fabrication
- Promoted in 2013 to accounting - Accounts payable, batching credit cards, posting checks, filing, entry for several portals. (Sage, Cosentino, LG Hausys, Lowe's), assist with big box stores on all levels, customer service, and receptionist
- Promoted to Materials Specialist in 2015 - Orders sinks and material for stock, special order, and big box stores
- Handle material issues, returns, and credits
- Perform background checks
Education
High School Diploma -
Delaware Valley High School
Milford, PA06-1992
Skills
- Microsoft Office (PowerPoint, Excel, Word, Outlook)
- QuickBooks
- Moraware Job Tracker
- Stone Profits System
Timeline
Customer Service Representative
ECO Marble & Granite
08.2024 - Current
Senior Customer Service Representative
MS International, Inc, MSI
03.2022 - 08.2024
Showroom Designer
Morris Tile Distributors
06.2021 - 03.2022
Sales Representative
MS International, Inc
06.2020 - 05.2021
Administrative/CSR
MS International
01.2019 - 06.2020
Materials Specialist & Accounting
Capitol Granite & Marble
12.2009 - 01.2019
High School Diploma -
Delaware Valley High School