Ashley Kenyon
Williamsville,NY
Summary
Accomplished Fire Alarm Technician and Retail Supervisor with a distinguished tenure at Kohl's and the United States Marine Corps, showcasing exceptional skills in staff training, inventory control, and fire safety compliance. Demonstrated ability to enhance team performance and customer satisfaction, adept in task delegation and maintaining rigorous safety standards. Holds NICET Level 1 Certification, embodying a blend of technical proficiency and leadership excellence.
Overview
2025
2025
years of professional experience
Work History
Retail Supervisor
Kohl's
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
Military Service
United States Marine Corps, USMC
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assigned to HMLA 367/369 as a Avionics Technician for the Cobra Gunship
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Fire Alarm Technician
Fire Safety Systems Inc.
01.2014 - Current
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level 1 Fire Alarm Certification.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Proficient in Building Reports Scan Series, has Administrative Access, understands and creates/edits accounts.
- Uses Rapid Response Rapid Mobile and Bold Net Mobile
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Demonstrated features and functionality of alarm systems to customers.
- Contributed to a safe working environment by following established safety protocols during every task.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
- Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
- Performed annual inspections on fire and security alarm systems.
- Holds a current GSA Contractor Security ID card.
Education
High School Diploma -
Clarence Central School Districr
Clarence, NYAlfred State University
Alfred, NYSkills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
Timeline
Fire Alarm Technician
Fire Safety Systems Inc.
01.2014 - Current
Retail Supervisor
Kohl's
Military Service
United States Marine Corps, USMC
High School Diploma -
Clarence Central School Districr
Alfred State University