Karmaree Smith
Summary
Results-driven professional in member services, collections, and workforce management with over a decade of experience. Delivers efficient service and high client satisfaction through strong time management, communication, and problem-solving skills. Committed to optimizing service processes and leveraging expertise in customer service and data analysis to support organizational success.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Cook
Smiths Catering
Las Vegas, Nv
01.2014 - Current
- Delivered superior culinary experiences by adapting menus to client preferences, ensuring guest satisfaction.
- Enhanced guest satisfaction through attentive meal preparation and service at events, contributing to positive event experiences.
- Serve food and beverages efficiently, maintaining high standards of guest interaction.
- Coordinate daily catering operations, ensuring timely service and quality food preparation.
- Optimized catering processes, streamlining food preparation and service delivery for improved operational effectiveness.
- Introduced creative food presentation techniques, elevating visual appeal and guest satisfaction.
- Design and arrange table settings to elevate event ambiance and guest experience.
- Created unique decoration concepts for events. for various event themes.
- Consistently received positive feedback for attentive service.
Caregiver
IHSS- In-Home Support Services
Los Angeles, CA
06.2024 - 04.2026
- Executed personal care plans, ensuring residents' comfort and safety.
- Advocated for resident autonomy, implementing personalized care strategies that enhanced quality of life and promoted independence.
- Supported residents in daily tasks, enhancing their independence and dignity.
- Encouraged self-care to enhance resident autonomy and build confidence.
- Managed household duties to create a clean and organized environment for residents' comfort.
- Collaborated with healthcare teams to implement tailored service plans.
- Devised creative solutions for daily challenges, adapting care strategies to individual preferences and abilities.
- Partnered with multidisciplinary teams to develop and implement tailored care plans, ensuring comprehensive support for residents.
Member Services
ANTHEM blue cross blue shield (elevance healthcare)
Las Vegas, Nv
03.2024 - 10.2025
- Implement first-call resolution strategies, significantly improving member satisfaction and issue resolution rates in benefit inquiries and claims processing.
- Facilitated ID card orders and PCP changes, improving member satisfaction and service efficiency.
- Coordinated transportation bookings, improving healthcare accessibility for members.
- Process claims and billing inquiries, ensuring compliance and accuracy in member accounts.
- Managed member accounts with precision, ensuring HIPAA compliance and accuracy in claims processing while optimizing service efficiency and member privacy.
- Facilitate ID card orders and PCP changes to boost member satisfaction and service efficiency.
- Facilitated seamless healthcare experiences by coordinating transportation and swiftly addressing diverse member needs, from benefits clarification to authorization forms.
- Coordinate transportation bookings to enhance healthcare accessibility for members.
- Streamlined member services by coordinating transportation and resolving diverse inquiries swiftly.
Education
Diploma -
Dr Maya Angelou Community High School
Los Angeles, CA 08.2020 - 06.2024
Skills
- Menu Planning
- Recipe Development
- Food Safety
- Cost Control
- Inventory Management
- Scheduling
- Customer Engagement
- Data Analysis
- Problem Solving
- Process Improvement
- Team Leadership
- Time Management
- Communication
- Conflict Resolution
- Customer Service
Additional Information - Accomplishments
- Work well in a high-pressure environment
- Well-organized and efficient
- Quickly learn procedures and methods
- Professional demeanor
Timeline
Caregiver
IHSS- In-Home Support Services
06.2024 - 04.2026
Member Services
ANTHEM blue cross blue shield (elevance healthcare)
03.2024 - 10.2025
Diploma -
Dr Maya Angelou Community High School
08.2020 - 06.2024
Cook
Smiths Catering
01.2014 - Current