Ashley Kersh
Suwanee,GA
Summary
Proven track record in enhancing customer satisfaction and efficiently resolving claims at Liberty Mutual, showcasing exceptional problem-solving abilities and negotiation leadership. Demonstrated multitasking prowess and reliability across various roles, achieving consistent performance targets. Cultivated collaborative relationships, contributing to improved productivity and customer trust.
Overview
12
12
years of professional experience
Work History
Associate Claims Specialist
Liberty Mutual
02.2021 - Current
- Manage a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhance customer satisfaction with timely communication and clear explanations of claim outcomes.
- Follow up with customers on unresolved issues.
- Collaborate with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Achieve performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Develop strong working relationships with external and internal partners to facilitate efficient claim resolution processes.
- Settle claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Enhance customer trust and satisfaction by efficiently resolving claims.
Personal Lines Claims Adjuster
Liberty Mutual
04.2019 - 02.2021
- Negotiated favorable settlements with claimants and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
Inside Sales Representative
EMC Security
08.2018 - 03.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Waitress
Chili's Bar and Grill
10.2017 - 08.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress/Bartender
Fatz Cafe
01.2017 - 10.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Physical Therapist Technician
Benchmark Physical Therapy
09.2016 - 01.2017
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
Waitress
Applebee's Neighborhood Grill & Bar
07.2015 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Hostess/To-Go/Waitress/Trainer
Fatz Cafe
08.2012 - 07.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Bachelor of Arts - Business Administration And Management
University of North Georgia
Dahlonega, GA05-2018
Skills
- Claims
- Coverage assessments
- Settlement determinations
- Claims analysis
- Negotiation leadership
- Liability denials
- Multitasking Abilities
- Claims Investigation
- Documentation skills
- Collaborative relationships
- Problem-solving abilities
- Reliability
Timeline
Associate Claims Specialist
Liberty Mutual
02.2021 - Current
Personal Lines Claims Adjuster
Liberty Mutual
04.2019 - 02.2021
Inside Sales Representative
EMC Security
08.2018 - 03.2019
Waitress
Chili's Bar and Grill
10.2017 - 08.2018
Waitress/Bartender
Fatz Cafe
01.2017 - 10.2017
Physical Therapist Technician
Benchmark Physical Therapy
09.2016 - 01.2017
Waitress
Applebee's Neighborhood Grill & Bar
07.2015 - 09.2016
Hostess/To-Go/Waitress/Trainer
Fatz Cafe
08.2012 - 07.2015
Bachelor of Arts - Business Administration And Management
University of North Georgia
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