Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicholas Doyle

Galloway

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Claims Adjuster

Liberty Mutual
04.2023 - 04.2024
  • Prepared summaries of damage, payments, and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.

Senior Strategic Manager

Feazel Roofing
04.2024 - Current
  • Oversaw vendor relationship programs for direct repair networks with insurance companies.
  • Managed the insurance supplement team projects for all 16 locations company wide.
  • Was responsible for maintaining relationships with insurance companies and adjusters to make the repair and claims process as efficient as possible for all parties involved.
  • Lead the development team who developed and implemented inspection and process changes for sales direct to insurance claims.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Claims Resolution Specialist Level 2

Encova Insurance
08.2022 - 04.2023
  • Responsible for the overall claim handling, inspection, estimate writing, coverage analysis and decision making, as well as follow ups for Homeowners, Landlord, Renters, Small Business, and Commercial Line policies.
  • Handle a territory from Columbus up to Cleveland, and as far west as Toledo and as far east as Canton.

Outside Field Adjuster

Allstate
10.2021 - 08.2022
  • Handled moderate to complex property claims for Ohio and the surrounding states.
  • Primarily homeowner and landlord claims that involved various loss types from wind, water, frozen pipes, hail, and tenant damages.
  • Also responsible for Team Lead duties which included training new employees both before and after the onboarding and training process.
  • Handled authority reviews on estimates as well as coverage analysis/decisions.
  • Was an on-call mentor and also handled the in person training of the inspection process which involved ladder safety and onsite talk paths with customers.

Catastrophe Outside Field Adjuster

Allstate
10.2020 - 10.2021
  • Handled catastrophic level claims throughout country and maintained proper licensing.
  • Traveled to loss locations in various states on 10 day deployments at a time handling various loss types.
  • Conducted virtual inspections during home based deployments utilizing a virtual inspection program.
  • Assisted with large catastrophes such as the Texas Freeze and Hurricane Ida in New York and New Jersey.

Claims Associate

Allstate
11.2018 - 10.2020
  • Investigate and determine liability for multi-car accidents while continuously providing customer service to both Allstate insureds and involved parties.
  • Assist in the organizing and scheduling of vehicle repairs as well as issue payment for liable damages to third parties.
  • Handled medical claims which involved assessing initial injury treatments and gathering medical bills for long term care.

Membership Director

American Family Fitness
03.2018 - 07.2018
  • Maintain contact with current members regarding membership issues and referrals.
  • Was in charge of prospecting and outreach to drive interest with possible new members.
  • Assumed management duties when the General Manager and Assistant General Manager was not present at the club.
  • Lead and set up advertising tables at events, sports games, and company events to prospect for new members.

Facility Manager

Old Dominion University
08.2015 - 12.2017
  • Supervise employees as well as delegate operation tasks.
  • Assist in the training of incoming new employees in various positions as well as assist in the hiring/interview process.
  • Was CPR and First Aid certified in order to be a first responder for medical incidents involving members.

Education

BACHELOR OF SCIENCE - Criminal Justice

OLD DOMINION UNIVERSITY
NORFOLK, VIRGINIA
12.2017

BACHELOR OF SCIENCE - Sociology

OLD DOMINION UNIVERSITY
NORFOLK, VIRGINIA
12.2017

Skills

  • Performance management
  • Clear communication
  • Work prioritization
  • Documentation and reporting
  • Goal setting
  • Coaching and mentoring
  • Strategic planning
  • Decision-making
  • Customer relationship management (CRM)
  • Staff training and development

Interests

  • Playing Sports
  • DIY and Home Improvement
  • Cooking
  • Personal Development and Self-Improvement
  • Video Gaming
  • Outdoor Recreation
  • Committed to improving personal fitness through regular participation in soccer

Timeline

Senior Strategic Manager

Feazel Roofing
04.2024 - Current

Claims Adjuster

Liberty Mutual
04.2023 - 04.2024

Claims Resolution Specialist Level 2

Encova Insurance
08.2022 - 04.2023

Outside Field Adjuster

Allstate
10.2021 - 08.2022

Catastrophe Outside Field Adjuster

Allstate
10.2020 - 10.2021

Claims Associate

Allstate
11.2018 - 10.2020

Membership Director

American Family Fitness
03.2018 - 07.2018

Facility Manager

Old Dominion University
08.2015 - 12.2017

BACHELOR OF SCIENCE - Sociology

OLD DOMINION UNIVERSITY

BACHELOR OF SCIENCE - Criminal Justice

OLD DOMINION UNIVERSITY

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