Ashley Khan
New York
Summary
Organized healthcare administrative professional with a strong background in high-volume medical practices. Specializes in verifying insurance coverage, coordinating patient care, and optimizing office operations. Delivers accurate solutions to complex administrative challenges while enhancing patient service and collaborating with clinical teams to improve workflow efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Assistant (Verification Coordinator)
Mount Sinai Hospital
New York
01.2025 - Current
- Contacted insurance providers to confirm eligibility, benefits, referrals, and authorizations, facilitating smooth patient access to services.
- Verify next-day, same-day, and add-on appointments to ensure accurate insurance coverage and complete patient records.
- Updated visit documentation with insurance details, copays, and required approvals, ensuring accurate patient records.
- Resolve registration discrepancies and manage work queues to maintain operational efficiency.
- Identify out-of-network benefits and communicate financial responsibilities to appropriate teams.
- Collaborated with access centers and administrative staff to correct scheduling inconsistencies, enhancing appointment accuracy.
- Document critical notes for front desk teams, improving patient check-in readiness.
- Escalate provider network discrepancies to leadership to prevent billing issues.
Patient Coordinator
Mount Sinai Hospital
New York
10.2023 - 01.2025
- Coordinated patient care plans alongside primary care providers to support continuity of care.
- Served as liaison between physicians, patients, and clinical teams to resolve care barriers.
- Managed patient check-in/out, scheduling, insurance verification, and payment collection to streamline front desk operations.
- Maintained HIPAA compliance while processing sensitive documentation.
- Obtained referrals and authorizations, ensuring timely treatment and minimizing delays.
- Monitored waiting room flow and communicated updates to patients, enhancing overall patient experience.
- Balanced daily deposits and accurately recorded financial transactions.
Front Desk Receptionist
Blaine Plastic Surgery
Huntington
05.2022 - 09.2023
- Managed high-volume phone lines, appointment scheduling, and provider calendars.
- Processed patient intake, payments, and documentation with strong attention to detail.
- Updated patient charts with labs, specimens, and medical records to ensure accuracy and completeness.
- Coordinated and organized DocuSign forms and digital patient files to streamline document management.
- Communicated patient updates directly to physicians to support clinical readiness.
- Monitored daily financial activity using POS systems and reporting spreadsheets to maintain accurate records.
Household Assistant/ Nanny
Private Residence
Huntington
04.2022 - 05.2022
- Delivered attentive childcare, fostering a safe and structured environment for development.
- Coordinated educational activities and supported homework completion, enhancing daily routines.
- Streamlined household organization while effectively transporting children to activities.
CEO/Owner
AK_SWIMZ
Georgetown
01.2021 - 04.2022
- Founded and managed retail business, overseeing operations, inventory management, and financial reporting to ensure profitability.
- Analyzed profit/loss statements, informing strategic business decisions for sustainable growth.
- Implemented pricing audits and promotional strategies to drive sales.
- Delivered personalized customer service, increasing repeat business.
- Resolved customer concerns, enhancing brand reputation and fostering customer loyalty.
Education
Bachelor’s Degree - Business Management
University of Guyana
Georgetown, Guyana11.2025
High School Diploma -
St. Rose’s High School
Georgetown, Guyana09.2019
Skills
- Insurance verification
- Patient coordination
- Referrals management
- Medical scheduling
- HIPAA compliance
- Electronic medical records
- Records management
- Workflow optimization
- Microsoft Office
- Multi-line phone systems
- POS platforms
- Problem resolution
- Multitasking
- Professional communication
- Conflict resolution
- Relationship building
Core Skills
Insurance verification, Patient coordination, Referrals & authorizations, Medical scheduling, HIPAA compliance, Workflow optimization, Records management, Multitasking, Problem resolution, Professional communication, Conflict resolution, Relationship building, Microsoft Office (Excel, Word, Outlook, PowerPoint), Multi-line phone systems, POS platforms, Electronic medical records, Beginner Spanish, Beginner Portuguese
Timeline
Administrative Assistant (Verification Coordinator)
Mount Sinai Hospital
01.2025 - Current
Patient Coordinator
Mount Sinai Hospital
10.2023 - 01.2025
Front Desk Receptionist
Blaine Plastic Surgery
05.2022 - 09.2023
Household Assistant/ Nanny
Private Residence
04.2022 - 05.2022
CEO/Owner
AK_SWIMZ
01.2021 - 04.2022
Bachelor’s Degree - Business Management
University of Guyana
High School Diploma -
St. Rose’s High School