Ashley Kirsch
Colwell
Summary
Service Manager with extensive experience at Texas Roadhouse, specializing in customer service and management. Expertise in staff training and mentoring, leading to improved team performance and guest satisfaction. Strong communication and leadership skills drive operational success through effective inventory management and performance assessment.
Overview
11
11
years of professional experience
Work History
Service Manager
Texas Roadhouse
Ames
12.2017 - 03.2025
- Trained new servers to enhance service delivery and guest satisfaction.
- Led shifts ensuring smooth operations and optimal staff performance.
- Handled cash transactions accurately, maintaining correct balances in cash drawers.
- Assisted with inventory management, troubleshooting discrepancies effectively.
- Created memorable guest experiences through attentive service and upselling techniques.
- Monitored service performance metrics to identify improvement opportunities.
- Provided mentoring to new employees, sharing knowledge of company programs.
- Coordinated team meetings to communicate priorities and review business results.
Team member/Trainer
Caseys general store
Charles City
06.2017 - 12.2017
- Responsible cash handling while maintaining multiple parts of the store, training new hires, and keeping up with the fast paced environment.
Crew Trainer/swing manager in training
McDonald’s
Charles City
11.2013 - 05.2017
- In charge of training new hires and cross training currently employees, counting drawers, enter deposits, and ensuring guest satisfaction while leading a shift.
Education
High School Diploma -
Charles City High School
Charles City05.2016
Some College (No Degree) - Liberal Arts and Sciences
North Iowa Area Community College
Mason City, IASkills
- Effective communication
- Customer service excellence
- Cash handling expertise
- Inventory oversight
- Shift leadership
- Dependability
- Coaching and mentoring
- Adaptable and Versatile
- Time management
- Positive demeanor
- Multitasking ability
- Leadership development
- Employee training
- Performance evaluation
- Employee relations
References
- Jay Ybarra, Service Manager, Texas Roadhouse, 319-883-0398, jay.ybarra87@gmail.com
- Rachel Swearingen, Managing Partner, Texas Roadhouse, 719-213-5657, rachel.swearingen@texasroadhouse.com
- Jacob McGee, Kitchen Manager, Texas Roadhouse, 515-450-2032, mcgee_jacob@msn.com
- Joel Smits, Managing Partner, Texas Roadhouse, 319-239-9495, joel.smits@texasroadhouse.com
Timeline
Service Manager
Texas Roadhouse
12.2017 - 03.2025
Team member/Trainer
Caseys general store
06.2017 - 12.2017
Crew Trainer/swing manager in training
McDonald’s
11.2013 - 05.2017
High School Diploma -
Charles City High School
Some College (No Degree) - Liberal Arts and Sciences
North Iowa Area Community College