Ashley Klum
Albuquerque,NM
Summary
Dynamic Housekeeping Manager at TRC Property Services with a proven track record in optimizing workflows and enhancing guest satisfaction. Skilled in team collaboration and problem-solving, I implemented training programs that improved staff efficiency and reduced supply waste, ensuring high cleanliness standards and operational excellence.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
TRC Property Services
Albuquerque, NM
11.2023 - 03.2024
- Directed housekeeping team operations to uphold rigorous cleanliness standards and optimize workflow efficiency.
- Created comprehensive training modules aimed at improving staff skills in effective cleaning practices and adherence to safety standards.
- Designed and executed inventory management system for cleaning supplies, aiming to minimize waste and improve financial efficiency.
- Managed workforce scheduling to ensure optimal resource allocation in response to property demands.
- Performed systematic quality inspections to guarantee compliance with established company standards and foster guest satisfaction.
- Coordinated with maintenance teams to promptly address facility concerns, ensuring minimal service disruptions.
- Implemented strategic improvements in housekeeping workflows to enhance operational efficiency and service delivery.
- Mentored junior staff to enhance skills and foster professional growth within the organization.
- Engaged with front desk personnel to enhance guest satisfaction through prompt request fulfillment.
- Articulated repair needs to maintenance team to ensure timely resolution.
- Conducted regular performance assessments to enhance housekeeping staff's professional development through targeted feedback.
- Led staff of housekeepers to maintain operational efficiency and guest satisfaction.
Assembly Line Production Worker
Array Technologies
Albuquerque, NM
09.2022 - 07.2023
- Managed assembly line machinery to maintain seamless production flow and operational efficiency.
- Performed thorough inspections of completed products to uphold quality and regulatory standards.
- Engaged with team members to enhance assembly workflows, ensuring efficient operations and reduced downtime.
- Conducted comprehensive training for new hires to ensure adherence to safety protocols and proficient equipment operation.
- Reported equipment malfunctions immediately to sustain production efficiency.
- Implemented and upheld standards for workstation cleanliness and organization, promoting optimal productivity and worker safety.
- Facilitated overall team performance through reliable attainment of daily production goals.
- Coordinated teamwork efforts to ensure seamless workflow and effective product assembly processes.
- Demonstrated flexibility by rapidly acquiring new skills in response to production line modifications.
- Executed operation of various tools and equipment to streamline product assembly processes and maintain high-quality output.
- Maintained high standards of product quality to support efficient assembly line operations.
- Identified and implemented effective solutions to assembly challenges, ensuring quality and speed were maintained.
- Maintained rigorous adherence to safety standards, significantly reducing workplace accidents and injuries during assembly operations.
- Conducted training sessions for new employees to enhance skills and ensure adherence to assembly line standards.
- Identified and addressed technical problems with machinery and components to maintain operational efficiency.
Food Service Worker
MAVERICK
Albuquerque, NM
08.2021 - 06.2023
- Oversaw food preparation and service operations, ensuring quality and efficiency in high-pressure environments.
- Established and upheld sanitation protocols in kitchen and dining areas to ensure health compliance.
- Delivered personalized assistance with menu selections to enhance customer experience.
- Oversaw safe handling and operation of kitchen equipment, ensuring adherence to established safety protocols.
- Facilitated collaboration among team members to optimize processes and enhance service delivery.
- Evaluated inventory levels and orchestrated supply replenishment to ensure seamless operations.
- Oversaw and refined cooking processes to guarantee dishes adhered to quality standards for taste and presentation.
- Optimized order management processes by effectively managing multiple requests simultaneously while ensuring accuracy and quality.
- Executed regular inspections and maintenance of work areas to ensure safety and productivity.
- Facilitated collaboration among team members during peak hours to ensure seamless operations.
- Managed inventory restocking and ensured ingredient readiness during downtime to enhance operational efficiency.
- Oversaw and enforced safety standards through implementation of proper food handling techniques and adherence to established sanitation guidelines.
- Established and enforced rigorous sanitation and food safety protocols to ensure compliance with regulatory standards.
- Facilitated customer engagement at counter, ensuring prompt responses to inquiries and efficient service delivery.
- Oversaw monitoring and replenishment of sanitized dishes and utensils to maintain operational efficiency.
- Oversaw cash register operations, ensuring exceptional service and precise transaction handling.
- Fostered team dynamics and morale by facilitating open dialogue and constructive feedback among colleagues and supervisors.
Peer Facilitator
RDaP Treatment Program
Springer, NM
01.2017 - 06.2019
- Facilitated peer support groups, enhancing participant engagement and communication skills.
- Developed educational materials to promote recovery awareness and coping strategies among participants.
- Collaborated with treatment team to assess individual needs and tailor support plans effectively.
- Trained new facilitators on program protocols and best practices for group dynamics.
- Monitored participant progress, providing feedback and encouragement to foster personal growth.
- Implemented conflict resolution techniques, improving group cohesion and participant relationships.
- Organized workshops focused on skill-building activities relevant to recovery processes.
- Evaluated program effectiveness through participant feedback, informing future program enhancements.
- Identified areas in need of improvement and implemented solutions.
- Planned special Type events for program participants based on changing needs, times of year, and availability.
- Planned and facilitated Type workshops in accordance with Type curricula, employing varied methods to maximize attendance.
- Supported students and individuals with Type issues, liaising between participants, families, and program executives about needs.
Peer Educator
GenX
Springer, NM
01.2017 - 06.2019
- Conducted workshops to inform peers about health-related issues, fostering a well-informed community.
- Designed and led interactive workshops and discussions aimed at fostering active participation among attendees.
- Created targeted educational resources to enhance content relevance and engagement.
- Coordinated logistics for events and activities to enhance participant satisfaction and engagement.
- Engaged with team members to analyze program effectiveness, enhancing overall operational efficiency.
- Delivered personalized guidance to individuals addressing health-related concerns, enhancing trust and rapport.
- Developed and delivered comprehensive training to new peer educators to enhance team capability and effectiveness.
- Collected and evaluated feedback from participants to inform program improvements.
- Identified and analyzed resource deficiencies impacting student success. Partnered with various campus departments to implement proactive solutions addressing these gaps.
- Cultivated an environment of ongoing enhancement in peer education program through regular dissemination of best practices among team members.
Education
Bachelor of Arts - Developmental Psychology
Central New Mexico Community College
Albuquerque, NMGED - Automotive Engineering
Roswell Jobcorps Center
Roswell, NM11-2007
Skills
communication (written & verbal)
Teamwork & collaboration
Problem-solving
Time management
Adaptability
Critical thinking
Organization
Timeline
Housekeeping Manager
TRC Property Services
11.2023 - 03.2024
Assembly Line Production Worker
Array Technologies
09.2022 - 07.2023
Food Service Worker
MAVERICK
08.2021 - 06.2023
Peer Facilitator
RDaP Treatment Program
01.2017 - 06.2019
Peer Educator
GenX
01.2017 - 06.2019
Bachelor of Arts - Developmental Psychology
Central New Mexico Community College
GED - Automotive Engineering
Roswell Jobcorps Center