Diana Alaniz
Director of Housekeeping
Miami,FL
Summary
Dynamic professional committed to driving organizational growth and enhancing productivity through strategic contributions. Proven track record in housekeeping management, characterized by maintaining exceptional standards of cleanliness, organization, and safety. Strong emphasis on teamwork and flexibility, consistently delivering impactful results while fostering collaboration among peers. Leadership abilities, coupled with meticulous attention to detail and adept problem-solving skills, create a reliable and efficient work environment that exceeds company expectations.
Overview
19
19
years of professional experience
Work History
Housekeeping Manager
Diplomat Hilton
Hollywood, FL
07.2025 - Current
- Managed housekeeping tasks, focusing on maintaining cleanliness and improving guest experiences.
- Created comprehensive training modules focused on onboarding new employees and improving operational workflows.
- Managed inventory control for cleaning supplies and equipment, focusing on efficiency and waste minimization.
- Conducted thorough inspections of guest rooms and common areas to uphold cleanliness and service quality standards.
- Developed and executed training programs while overseeing housekeeping staff to maintain rigorous cleanliness protocols.
- Established and enforced best practices to enhance work performance and operational efficiency.
- Implemented strategies to cultivate a collaborative environment and boost team motivation.
- Assessed staffing needs and optimized work schedules to ensure effective coverage and labor efficiency.
- Assessed and streamlined cost structures, ensuring effective budget utilization and resource allocation.
- Coordinated coaching and feedback processes for supervisors and team members to support skill enhancement and drive a culture of continuous improvement.
- Analyzed performance metrics and implemented corrective measures to effectively resolve identified challenges.
- Facilitated the allocation of tasks and responsibilities among team members to optimize workflow and productivity.
- Delivered comprehensive departmental updates in meetings to promote collaboration among teams.
- Addressed team issues and fostered open dialogue to strengthen collaboration and improve group cohesion.
- Coordinated daily housekeeping tasks to maintain pristine environments and support overall guest satisfaction.
- Streamlined communication between departments to optimize guest satisfaction and service delivery.
- Reviewed and interpreted guest feedback to drive service enhancements and improve satisfaction levels.
- Maintained accurate records of schedules, attendance, inventory, and expenses to ensure effective resource management and strategic planning.
- Conducted comprehensive research and analysis of industry trends and innovative cleaning techniques.
- Evaluated and enforced hotel policies and procedures to guarantee consistent service quality.
- Led initiatives to achieve exceptional cleanliness and quality control through collaborative team efforts. Championed the adoption of best practices in cleaning protocols to elevate operational standards. Drove improvements in facility conditions, significantly enhancing stakeholder satisfaction.
- Managed maintenance of cleanliness and presentation standards to enhance guest experience.
- Achieved high guest satisfaction through meticulous maintenance of guest rooms. Enhanced public areas to create inviting spaces for guests. Improved back of house processes to maximize operational efficiency.
- Monitored and assessed condition of guest rooms and public areas to maintain compliance with established cleanliness and safety protocols.
- Conducted evaluations of current practices relative to established standards to enhance operational efficiency.
- Developed and implemented comprehensive cleaning protocols and checklists to maintain high hygiene standards.
- Addressed and coordinated solutions for guest issues related to housekeeping to improve overall satisfaction.
- Achieved timely project delivery while adhering to budget parameters through effective team coordination. Enhanced team collaboration and efficiency by implementing strategic project management practices. Contributed to successful project outcomes by ensuring all tasks and deliverables were met.
- Conducted assessments of maintenance conditions in guest accommodations and common areas to improve overall guest experience.
- Engaged with appropriate departments to streamline the implementation of essential corrections.
- Developed and executed health and safety protocols to maintain compliance with industry standards and hotel policies.
- Oversaw and refined workspace layout to foster a safe and efficient working environment.
- Assisted in maintaining accurate inventory levels through effective supply chain management. Supported supplier engagement to promote timely product delivery. Contributed to initiatives that minimized stock discrepancies and enhanced operational workflows.
- Maintained optimal inventory levels of cleaning supplies, linens, and guest amenities to ensure high service quality.
- Assisted in operating equipment to support daily functions. Aided teams in troubleshooting machinery issues to reduce downtime. Supported management of tools and supplies to maintain availability.
Director of Housekeeping
Hilton
Miami, FL
01.2024 - 07.2025
- Directed housekeeping operations to ensure consistent quality and guest satisfaction across all hotel areas.
- Implemented training programs for staff, enhancing service standards and operational efficiency.
- Established and maintained cleaning protocols in compliance with health and safety regulations.
- Collaborated with management to develop budget plans, optimizing resource allocation for housekeeping resources.
- Spearheaded initiatives that improved workflow processes, reducing turnaround time for room readiness.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment to meet operational demands.
- Led regular inspections of guest rooms and public areas, ensuring adherence to Hilton's cleanliness standards.
- Fostered a culture of teamwork and accountability among housekeeping staff, resulting in improved morale and performance.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Remained current on industry trends and best practices, incorporating relevant innovations into the department''s operations for continued improvement.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Increased team productivity by effectively delegating tasks and setting clear expectations for each staff member''s role within the department.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Optimized cleaning protocols resulting in a 15% increase in cleaning score.
Housekeeping Manager/ Director
Marriot Vacations Worldwide
Miami, Fl
01.2021 - 01.2024
- Oversaw daily scheduling and allocation of responsibilities to housekeeping staff, guaranteeing thorough coverage of all designated areas.
- Monitored and assessed cleanliness and order in guest rooms, public areas, and administrative facilities to maintain high standards of hospitality.
- Managed complaint resolution processes for housekeeping services and lost and found items, implementing corrective actions as necessary.
- Conducted regular assessments of inventory for cleaning supplies, linens, and uniforms to maintain adequate levels for service delivery.
- Assessed inventory levels and coordinated timely ordering of cleaning supplies to support facility maintenance.
- Processed lost and found items by returning them to security and logging details promptly for efficient tracking.
- Achieved successful onboarding of new associates through comprehensive training on cleaning techniques. Enhanced safety compliance by instructing staff on procedures and equipment operation.
- Developed and posted work schedules in specified locations to ensure clear communication of shifts.
- Managed monitoring of timekeeping and attendance records for housekeeping staff to maintain operational efficiency.
- Evaluated and processed time off requests to ensure compliance with company policy and operational needs.
- Assessed and documented housekeeping staff performance consistently to promote accountability and improvement.
- Addressed employee discipline matters to uphold organizational standards and compliance.
- Collaborated in the recruitment and onboarding of new housekeeping personnel to ensure operational excellence.
- Achieved cleanliness standards through effective management of carpet deep cleaning and extraction projects. Enhanced building aesthetics by implementing pressure washing in common areas.
- Achieved seamless operations by executing timely payments for essential service providers. Maintained strong vendor relationships through consistent and accurate billing practices. Contributed to overall financial health by managing outstanding payments effectively.
- Administered payroll functions, including calculations and disbursements, to support organizational financial health.
- Conducted personalized discussions with employees to support professional development and performance improvement.
- Managed staff of 108 housekeepers.
Front Desk Manager/Director of Housekeeping
Provident Miami at the Blue
Miami, Fl
03.2011 - 01.2021
- Directed shift responsibilities by implementing onboarding procedures and evaluating skill levels of new and existing staff.
- Facilitated personalized concierge and customer service interactions to enhance overall guest satisfaction.
- Leveraged interpersonal abilities to address challenges and achieve high levels of guest satisfaction.
- Oversaw allowance refunds and cancellations, managing adjustments and guest balances over $1000 to maintain financial accuracy.
- Oversaw cash flow administration tasks in alignment with shift responsibilities.
- Monitored and addressed front desk communications, ensuring timely updates on arriving guests through reports and alerts.
- Coordinated timely wake-up call arrangements, ensuring accuracy and guest convenience.
- Collaborated with housekeeping team to relay information on upcoming departures, room changes, and cancellations for operational efficiency.
- Managed logistics for timely distribution of premium amenities to diamond members.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Attended staff meetings and brought issues to attention of upper management.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
- Completed bi-weekly payroll for 21 employees.
- Kept high average of performance evaluations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Assistant Director of Housekeeping
Staybridge Suites Hotel
Doral, FL
03.2007 - 04.2011
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on cleaning protocols and safety procedures.
- Developed and implemented efficient scheduling to optimize staff productivity and service quality.
- Coordinated inventory management for cleaning supplies, minimizing waste and controlling costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Communicated repair needs to maintenance staff.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
- Collaborated with front desk team to address guest requests and resolve issues promptly.
- Analyzed housekeeping workflows to identify areas for process improvements and enhanced efficiency.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Master’s Degree - Management in Hospitality
University of Miami
Miami, FlBachelor of Science - Hospitality Administration And Management
Florida International University
Miami, FlSkills
- Skilled in quality control assessments
- Skilled in English, Spanish, and French communication
- Skilled in written and verbal communication
- Analytical problem-solving
- Experienced in team management
- Inventory monitoring
- Strong organizational skills
- Staff motivation, work ethic, honesty, loyal and team player
- Daily and Deep cleaning sanitation practices
- Professionalism
- Problem identification
- Goal setting
- Safety protocols
- Team building
- Team coordination
- Relationship building
- Team guidance and motivation
- Decision-making
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
Accomplishments
- Reduced workplace incidents by 30% by implementing targeted, data‑driven safety training programs that improved team awareness and compliance.
- Lowered operational costs by 10% through strategic budget management, vendor contract optimization, and improved resource utilization.
- Led the housekeeping team to achieve zero OSHA‑recordable incidents for 12 consecutive months, ensuring a safe, compliant, and well‑trained workforce.
- Trained and developed 15 teams of 5 room attendants, resulting in an 80% increase in cleanliness scores and consistently improved guest satisfaction metrics.
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Full Professional
Timeline
Housekeeping Manager
Diplomat Hilton
07.2025 - Current
Director of Housekeeping
Hilton
01.2024 - 07.2025
Housekeeping Manager/ Director
Marriot Vacations Worldwide
01.2021 - 01.2024
Front Desk Manager/Director of Housekeeping
Provident Miami at the Blue
03.2011 - 01.2021
Assistant Director of Housekeeping
Staybridge Suites Hotel
03.2007 - 04.2011
Master’s Degree - Management in Hospitality
University of Miami
Bachelor of Science - Hospitality Administration And Management
Florida International University