Ashley Knapp
Jacksonville,FL
Summary
Dedicated and detail-oriented customer service specialist with extensive knowledge of the HVAC industry. Excel at prioritizing, completing multiple tasks, and following through to achieve company goals. Dependable, self-starter, and team player.
Expertise in scheduling, ordering, inventory, cash management, and exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Installation Coordinator
McGowan's Heating & Air
Jacksonville, FL
08.2023 - 08.2024
- Served as a point of contact between customers and internal teams during installations.
- Worked closely with authorities to obtain permits and resolve site issues.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Communicated regularly with vendors regarding product availability, delivery timelines, cost estimates.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Kept records of parts and equipment used in projects to update inventory.
- Created reports detailing the status of each installation project at regular intervals.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Coordinator
Buehler Air Conditioning
Jacksonville Beach, FL
09.2022 - 08.2023
- Coordinating installations, pulling permits, processing finances, registering equipment, purchasing extended warranties, processing rebates, and communicating all relevant information that is required for all jobs. Invoicing jobs and collecting payments, responding to follow-ups to ensure customer satisfaction.
Installation Coordinator
McGowan's Heating & Air
Jacksonville, FL
08.2018 - 09.2020
- Coordinating installations and new construction upgrades, processing finances, ordering and registering equipment, pulling permits, scheduling city inspections, purchasing extended warranties, processing rebates, and communicating all relevant information that is required for all jobs. Invoicing jobs and collecting payments, job costing, responding to, and following up to ensure customer satisfaction.
Installation Coordinator
One Hour Air Lakeland
Atlantic Beach, FL
09.2012 - 08.2018
- Service dispatcher, answering calls, booking service and sales calls, coordinating installations, pulling permits, and scheduling city inspections, processing finances, scooping jobs, ordering and registering equipment, completing bank deposits, purchasing extended warranties, processing rebates, processing part warranties, and communicating all relevant information that is required for all jobs. Invoicing jobs and collecting payments, job costing, and responding to and following up to ensure customer satisfaction.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05-2005
Skills
- Project management
- Permit acquisition
- Blueprint review
- Inventory management
- Installation coordination
- Customer service
- Invoice processing
- Cash flow planning and management
- Customer service expert
- Strong organizational skills
- Scheduling
Certification
- Notary Public, Florida, Valid Until 2028
Timeline
Installation Coordinator
McGowan's Heating & Air
08.2023 - 08.2024
Project Coordinator
Buehler Air Conditioning
09.2022 - 08.2023
Installation Coordinator
McGowan's Heating & Air
08.2018 - 09.2020
Installation Coordinator
One Hour Air Lakeland
09.2012 - 08.2018
High School Diploma -
Terry Parker High School
Similar Profiles
Saldie GuintivanoSaldie Guintivano
Residential NC Management Team Member at McGowan's Heating & Air ConditioningResidential NC Management Team Member at McGowan's Heating & Air Conditioning
Avonpreet SinghAvonpreet Singh
HVAC Installer at Perfect Air Heating & Air ConditioningHVAC Installer at Perfect Air Heating & Air Conditioning
Eric LongtonEric Longton
Heating and Air Conditioning Service Technician at Air Doctor Air Conditioning & HeatingHeating and Air Conditioning Service Technician at Air Doctor Air Conditioning & Heating
Constance TownesConstance Townes
Machine Operator at Bacardi Bottling Corporation-JacksonvilleMachine Operator at Bacardi Bottling Corporation-Jacksonville
Makayla StoneMakayla Stone
Substitute Teacher at ESS-Duval CountySubstitute Teacher at ESS-Duval County