Ashley Koch
Manchester,PA
Summary
Proven leader and efficient multitasker, I significantly enhanced dispatcher training at Adams County Department of Emergency Services, boosting efficiency and reducing errors. Skilled in customer service and knowledgeable in liquor, my expertise ensures high-quality service and operational excellence. My outgoing personality and problem-solving skills foster a positive and productive work environment, driving success in high-pressure situations. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
The Blue Sky Tavern
2023.09 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
911 Dispatch Supervisor
Adams County Department of Emergency Services
2015.02 - Current
- Streamlined workflow processes to optimize resource allocation during high-pressure situations.
- Assisted in budget planning and management for the 911 Dispatch Center, contributing to cost-effective operations.
- Led cross-functional teams in addressing complex issues or incidents requiring coordinated responses from multiple agencies within the community.
- Reduced employee turnover by implementing a supportive and growth-oriented work environment.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
Bartender
Kamionka Entertainment Group
2007.06 - 2023.09
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Bachelor of Arts - Public Relations- Hospitality Marketing
York College of Pennsylvania
York, PA06.2011
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Complex Problem-Solving
Certification
Ramp Certified- August 2023
Timeline
Bartender
The Blue Sky Tavern
2023.09 - Current
911 Dispatch Supervisor
Adams County Department of Emergency Services
2015.02 - Current
Bartender
Kamionka Entertainment Group
2007.06 - 2023.09
Bachelor of Arts - Public Relations- Hospitality Marketing
York College of Pennsylvania
Ramp Certified- August 2023
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