Ashley Koch
Coventry,RI
Summary
Hardworking employee, dedicated to improving processes and workflows for team benefit. Conscientious, and excels at multi-tasking in a fast paced environment. Willingness to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
11.2021 - Current
- Provide guidance to team members, ensuring that tasks are completed on time and to a high standard
- Train new staff in relevant processes and procedures
- Delegate daily tasks to team members to optimize group productivity
- Resolve escalated customer complaints or queries promptly and efficiently
- Monitor team progress and enforced deadlines
- Identify opportunities for process improvements, implementing changes when required
Intern
Koch Enterprises Construction Services
05.2020 - Current
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collect, arrang, and input information into database system.
- Maintain calendar and schedule for business owner
Team Associate
Panera Bread
06.2019 - 11.2021
- Learned required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Looked for ways to go above and beyond job requirements
- Uphold high standards of productivity and quality in operations
- Developed positive customer relationships through friendly greeting and excellent service
Education
Bachelor of Arts - Communications
University of Rhode Island
05.2024
Skills
- Complaint Resolution
- Performance Improvement
- Coaching and Mentoring
- Quality Control
- Task prioritization
- Delegation skills
- Effective communication
- Conflict resolution
Timeline
Team Lead
Panera Bread
11.2021 - Current
Intern
Koch Enterprises Construction Services
05.2020 - Current
Team Associate
Panera Bread
06.2019 - 11.2021
Bachelor of Arts - Communications
University of Rhode Island