Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Krutz

Broadalbin

Summary

Efficient office professional organizes and prioritizes tasks, working independently with
little supervision. Work well under pressure and with diverse personalities. Proficient in
Microsoft Word, Excel, and PowerPoint. Very resourceful and highly adaptable to
change, new environments, and implementation of new systems. Eager to learn new
and improved methods.

Overview

11
11
years of professional experience

Work History

Human Resources Generalist

Rivers Casino & Resort Schenectady
01.2022 - Current
  • Utilize applicant tracking system to review applicants for open positions and communicate interview opportunities with identified candidates, maintaining accurate lifecycle recruiting procedures
  • Manage the internal transfer process
  • Responsible of input for licensing
  • Responds to team member requests and inquiries for information, assistance, support and resources
  • Proper and timely completion of onboarding paperwork including but not limited to new hire packet, New York Licensing Packet, I-9, W-4, etc.
  • Responsible for accurate and timely data entry into the HRIS system

HR Coordinator

Rivers Casino & Resort
10.2021 - 01.2022
  • Provided administrative support and assistance to

office staff Maintained and updated complete records for all personnel

  • Reviewed human resources paperwork for accuracy and completeness.
  • Answer incoming phone calls and provide assistance to guests, applicants and Team Members

Human Resources Coordinator

Roland J Down
08.2017 - 10.2021
  • Provided administrative support and assistance to office staff
  • Designed and implemented rewards and recognition program through annual
    employee evaluation or performance appraisal system.
  • Contributed to implementing various initiatives to generate maximum value addition
    towards performance improvement and employee retention
  • Maintained and updated complete records for all personnel
  • Managed the onboarding of new employees
  • Responded to basic HR questions from managers and employees regarding personnel
    practices, labor laws, health insurance, retirement, workers' compensation, recruiting,
    time off, and training.
  • Engaged candidates to quickly determine skills and motivation.
  • Oversaw smooth employee terminations by coordinating paperwork and conducting
    the exit interviews.

Customer Service Specialist

Roland J Down
09.2013 - 08.2017
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Answered inbound calls to greet and assist customers with various needs and
    questions.
  • Prepared daily work and run schedules.

Education

High School Diploma -

Broadalbin Perth CSD
06.2009

Skills

  • Employee Onboarding
  • Report Generation
  • Team Collaboration
  • Records Management
  • Procedures implementation

Timeline

Human Resources Generalist

Rivers Casino & Resort Schenectady
01.2022 - Current

HR Coordinator

Rivers Casino & Resort
10.2021 - 01.2022

Human Resources Coordinator

Roland J Down
08.2017 - 10.2021

Customer Service Specialist

Roland J Down
09.2013 - 08.2017

High School Diploma -

Broadalbin Perth CSD
Ashley Krutz