Ashley LaFond
Administrative Assistant
Deland,FL
Summary
Highly personable and professional administrative specialist with over two decades of massage therapy experience, alongside strong skills in customer service, wellness center operations, medical administration, and real estate. Adept at managing multi-line phone systems, scheduling, records, and client relations. Brings a warm, positive demeanor to every interaction, while maintaining efficiency and accuracy in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Esthetician/ LMT
Bodhi + Sol
DeLand
09.2023 - 10.2025
- Educated clients on proper skincare routines and product usage.
- Provided excellent customer service and skincare treatments to clients.
- Managed appointment scheduling to ensure efficient workflow throughout the day.
Real Estate Professional
Watson Realty Corporation
DeLand
05.2016 - 10.2017
- Facilitated property showings and client meetings to enhance customer engagement.
- Conducted market research to identify property trends and client needs effectively.
- Collaborated with mortgage brokers to streamline financing options for clients.
- Maintained accurate records of client interactions and property details for reference.
LMT
St. Johns Day Spa
Deland, Fl
03.2019 - 08.2022
- Maintained client treatment records and designed long-term care programs for return customers.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Bookkeeper
Chiropractic Wellness Center
Vista
01.2013 - 03.2016
- Coordinated with healthcare providers to manage billing inquiries effectively.
- Maintained organized filing system for invoices, receipts, and financial documents.
- Communicated with vendors to resolve discrepancies in billing statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Administrative Assistant
Psycare
Poway
02.2010 - 08.2012
- Coordinated communication between clients and healthcare professionals effectively.
- Maintained accurate patient records using electronic health record systems.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Supported data entry tasks for patient information and billing processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Facialist - Cosmotology
Florida Dermal Institute
Lake Mary08-2023
Realtor - Real Estate Sales
Bob Fritze School of Real Estate
Holly Hill02-2018
Holistic Health Practitioner - Holistic Health
International Professional School of Bodywork
San Diego, CA09-2002
Skills
- Appointment scheduling
- Client education
- Product knowledge
- Customer relationship management
- Reception & Front Desk Operations
- Multi-Line Phone Systems & Scheduling
- Customer & Client Relations
- Records Management & Data Entry
- Payment Processing & Bookkeeping
- Problem-Solving & Conflict Resolution
- HIPAA Compliance (Medical Settings)
- Personable and Positive Personality
References
References available upon request.
Timeline
Esthetician/ LMT
Bodhi + Sol
09.2023 - 10.2025
LMT
St. Johns Day Spa
03.2019 - 08.2022
Real Estate Professional
Watson Realty Corporation
05.2016 - 10.2017
Bookkeeper
Chiropractic Wellness Center
01.2013 - 03.2016
Administrative Assistant
Psycare
02.2010 - 08.2012
Facialist - Cosmotology
Florida Dermal Institute
Realtor - Real Estate Sales
Bob Fritze School of Real Estate
Holistic Health Practitioner - Holistic Health
International Professional School of Bodywork
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