Ashley Lamberth
Leesville,LA
Summary
As an Assistant Supervisor, I don't just manage data in government systems, I support the people behind the numbers. I know that a seamless household goods shipment or a properly handled emergency work order directly impacts someone's daily life and readiness. I bring a proactive, boots-on-the-ground approach to building maintenance and a steady, analytical hand to high-volume transit logistics, always ensuring compliance without sacrificing the human element.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transportation Supervisor/Facilities Coordinator
ValCorp
Fort Polk, LA
08.2018 - Current
- Lead a 7-person operations team as Assistant Supervisor, directing high-volume relocation and passenger transit logistics for up to 800 service members monthly.
- Manage the processing lifecycle of 400+ Household Goods (HHG) applications, 60 flight itineraries, and 8 unit bus movements each month under deadlines.
- Coordinate complex domestic (CONUS) and international (OCONUS) personal property shipments, enforcing strict compliance with military regulations and Joint Travel Regulations (JTR).
- Utilize the Global Air Transportation Execution System (GATES) to input, track, and audit military passenger flight data, ensuring flawless routing and airline coordination.
- Facilitate troop movements by inputting and managing unit-specific group travel requests within the Global Operations Planning and Execution System (GOPAX).
- Counsel and brief transitioning personnel on relocation policies, structural timelines, entitlement options, and required documentation.
- Serve as the primary escalation point for resolving shipment discrepancies, passenger travel delays, and port call complications.
- Execute routine facility and building inspections to proactively identify structural maintenance needs, safety hazards, and required structural repairs.
- Direct the end-to-end work order lifecycle within the government ARMA database system, tracking requests from initial submission to final job completion.
- Monitor contractor performance and vendor service delivery, verifying that all completed facility maintenance and repair jobs meet rigorous quality standards.
- Maintain detailed facility logs and compliance documentation within ARMA to ensure clear, accurate maintenance histories.
Assistant Production Manager/ Accountant
Munie Greencare Professionals
04.2018 - 08.2018
- Reporting and Documentation: Prepared regular reports on production progress, expenses, and project statuses for internal stakeholders, helping leadership make informed decisions on resource allocation, and operational improvements.
- Team Coordination: Assisted in supervising and coordinating a team of workers, ensuring tasks were completed efficiently, on time, and in accordance with safety and quality standards. Provided training and guidance on lawn maintenance procedures, as needed.
- Contract Compliance: Ensured that all lawn care services complied with military housing contracts, ensuring quality standards were met, and that services were delivered in line with agreed-upon timelines and specifications.
- Scheduling and Resource Management: Helped develop and maintain schedules for regular lawn maintenance, address special projects, and ensure the availability of necessary equipment and materials.
Residential Service Specialist
Corvias
07.2017 - 01.2018
- Community Engagement: Collaborated with team members to foster a welcoming and supportive community atmosphere within the residential complex, enhancing the overall living experience for military families, and residents.
- Resident Communication: Acted as a primary point of contact for residents, providing clear and professional communication regarding housing policies, maintenance requests, and upcoming community events or initiatives.
- Problem-Solving & Issue Resolution: Worked with residents to identify and resolve issues related to housing, amenities, or community concerns, offering solutions that supported both resident needs and company objectives.
- Team Collaboration: Worked closely with property management, maintenance, and other staff members to ensure smooth operations and prompt resolution of maintenance or service issues, contributing to overall tenant satisfaction and retention.
Part Time Rural Mail Carrier
U.S. Post Office
08.2016 - 07.2017
- Confidentiality & Security: Handled sensitive materials responsibly, ensuring the confidentiality and security of customer information, including registered, certified, and insured mail, at all times.
- Time Management and Delivery Prioritization: Managed time effectively to balance multiple tasks, prioritizing deliveries based on urgency, special requests, and specific delivery instructions to ensure efficient service.
- Customer Satisfaction: Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently, ensuring timely and reliable service to rural and remote areas.
- Customer Service & Inquiries: Provided excellent customer service by answering questions about postal services, regulations, and available mailing options, ensuring customers understood all postal processes.
- Route Management: Followed established delivery routes while maintaining flexibility to accommodate changes, ensuring all deliveries were completed in a timely and organized manner.
Branch Manager
Community Loans of America
07.2013 - 07.2016
- Audit and Risk Management: Articulated audit findings and provided detailed recommendations to upper management to ensure compliance, mitigate potential risks, and improve branch operations.
- Loan Agreement Review: Reviewed loan agreements to verify completeness and accuracy, ensuring all documentation met regulatory and company standards before processing.
- Customer Payment Processing: Managed the processing of customer payments, monitored loan balances, and negotiated payment arrangements for delinquent loans, working to bring accounts up to date while providing customer support.
- Customer Relationship Building: Developed and maintained strong relationships with customers by offering exceptional service throughout the loan process, ensuring their needs were met, and fostering trust and loyalty.
- Inquiries and Customer Service: Responded to customer inquiries regarding loan rates, products, application status, and account details, providing clear and accurate information to ensure an excellent customer experience.
- Team Leadership: Led and managed branch staff, providing training, coaching, and guidance to ensure smooth daily operations, and achievement of branch goals.
- Compliance and Regulatory Adherence: Ensured that all loan processes and branch operations complied with company policies, state, and federal regulations, mitigating legal and financial risks.
Customer Account Manager
The Aaron's Company, Inc.
10.2009 - 06.2013
- Client File Management: Maintained and organized client files, including sales contracts, records of client interactions, and up-to-date information on current sales, promotions, payment policies, exchanges, and security practices.
- Order Tracking and Delivery Coordination: Tracked and managed orders to ensure the prompt and successful delivery of merchandise, addressing any issues to maintain a smooth, efficient customer experience.
- Customer Activity Analysis: Analyzed and reported on daily customer activity, business trends, and areas of concern, using insights to improve service offerings, and support strategic decision-making.
- Sales Team Supervision: Supervised a team of seven sales associates, providing coaching and support in writing proposals, closing contracts, and achieving sales targets, to ensure overall team success.
- Product Knowledge and Customer Support: Maintained an in-depth understanding of company products and services, offering helpful suggestions and recommendations to customers based on their needs, preferences, and financial situations.
Education
High School Diploma -
Parkview Academy
Sulphur, LA05-2008
Skills
- Team Leadership and Supervision
- Logistics and Coordination
- Customer Service and Relationship Building
- Problem-solving and issue-resolution
- Time Management and Task Prioritization
Certification
Secret Security Clearance
References
References available upon request.
Timeline
Transportation Supervisor/Facilities Coordinator
ValCorp
08.2018 - Current
Assistant Production Manager/ Accountant
Munie Greencare Professionals
04.2018 - 08.2018
Residential Service Specialist
Corvias
07.2017 - 01.2018
Part Time Rural Mail Carrier
U.S. Post Office
08.2016 - 07.2017
Branch Manager
Community Loans of America
07.2013 - 07.2016
Customer Account Manager
The Aaron's Company, Inc.
10.2009 - 06.2013
High School Diploma -
Parkview Academy