Ashley LaMere
Billings,MT
Summary
Dynamic server and supervisor with extensive experience at Ciao Mambo, excelling in team management and customer service. Proven track record of enhancing guest satisfaction and boosting sales through effective upselling. Skilled in POS systems and adept at handling high business volumes. Eager, motivated, responsible, self sufficient, attention to detail. Over 15 years of service industry experience. Very personable and kind.
Overview
17
17
years of professional experience
Work History
Server/Supervisor
Ciao Mambo
08.2012 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions. Experience with behind the scenes bookkeeping. Money and bank duties.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Increased sales through upselling techniques.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, making sure needs were met efficiently while maintaining a calm demeanor.
- Ordering inventory. End of month inventory duties.
- Great customer service skills and strong communication.
- Extensive wine knowledge
Server/Manager
The Soup Place
Billings, NY
01.2009 - 07.2012
- Trained servers on order management, food service quality and how to build rapport with guests
- Schedule and hiring staff
- Prep before service
- Led team of servers to consistently meet customer service and sales targets.
Education
High School Diploma -
Billings West High School
Billings, MT2006
Skills
-Team management
-POS
-High business volumes
-Money and bank duties
Timeline
Server/Supervisor
Ciao Mambo
08.2012 - Current
Server/Manager
The Soup Place
01.2009 - 07.2012
High School Diploma -
Billings West High School