Monica McFarland
Everett,WA
Summary
Server delivering polished front-of-house service in busy dining rooms. Maintains guest experience, sanitation, and floor organization while supporting smooth collaboration across the team and sustaining a 20% charge tip percentage. Nominated for staff appreciation recognition through consistent service and reliable shift execution.
Overview
19
19
years of professional experience
Work History
Server/Supervisor
Book Club
Minneapolis, MN
07.2022 - 03.2024
- Delivered attentive guest service and maintained a 20% charge tip percentage through clear communication and quick table support.
- Maintained organized, sanitary front-of-house operations while supporting collaboration across shifts.
- Supervised daily floor flow, resolved guest concerns, and reinforced service standards during busy periods.
- Supported scheduling, onboarding, and performance coaching to keep staff prepared and aligned with house procedures.
- Earned a RW staff appreciation nomination for consistent teamwork, reliability, and guest-focused service.
Gallery Solutions
RH
01.2021 - 06.2022
- Delivered 50 luxury customer consultations daily by identifying needs and matching clients with the right associates.
- Delivered luxury service by engaging customers, identifying needs, and partnering with associates to exceed expectations.
- Qualified and educated prospective design customers on RH Interior Design services, supporting informed purchase decisions.
- Represented the RH lifestyle brand through polished communication, professional appearance, and consistent guest-facing conduct.
- Partnered with cross-functional teams to resolve customer concerns promptly and protect the luxury experience.
- Built brand loyalty by applying RH product knowledge, processes, systems, and merchandising awareness across customer interactions.
Store Leader
RH
St. Louis Park, MN
05.2018 - 07.2020
- Supported [number]% team retention rate through consistent coaching, onboarding, and conflict management.
- Managed inventory procedures with disciplined merchandising to keep stock organized and store presentation consistent.
- Coordinated daily tasks and project timelines independently, keeping priorities aligned across the store.
- Analyzed sales, payroll, and inventory trends to develop strategies that improved profitability and controlled costs.
- Monitored labor schedules, shift coverage, and cash handling practices to support smooth daily operations.
- Enforced policy, safety, and loss prevention standards while promoting accountability across the team.
Assistant/Associate Store Leader
RH
Vacaville, CA
03.2007 - 05.2018
- Maintained [number]% inventory accuracy during store openings, closings, and off-site warehouse sales.
- Supported store leader operations across opening and closing routines, staff scheduling, and escalation management.
- Traveled nationwide to assist store openings, merchandising resets, inventory management, and cash handling.
- Led off-site warehouse sales as general manager, coordinating client relations, conflict management, and policy enforcement.
- Maintained operational excellence through daily floor support, POS systems oversight, and loss prevention practices.
- Coached associates on onboarding, performance coaching, and service standards during high-volume selling periods.
Assistant Store Manager
Starbucks
Fairfield, CA
01.2005 - 01.2007
- Communicate clearly with store partners and customers to keep daily operations aligned and transactions accurate.
- Maintain quality control standards and safety protocols across the sales floor and backroom.
- Build positive relationships with clients and staff in a fast-paced environment to support smooth shift coverage and service.
Server
Pink Ivy
Hopkins, MN
03.2022
- Earned RW staff appreciation award recognition for dependable service and teamwork.
- Maintained front-of-house organization and sanitation standards throughout dining room service.
- Delivered attentive guest service while maintaining a 20% charge tip percentage through strong communication and timing.
- Supported collaboration with teammates to keep service flowing and address guest needs promptly.
Skills
- Inventory management
- Merchandising
- Client relations
- Conflict management
- POS systems
- Sales forecasting
- Labor scheduling
- Budget management
- Loss prevention
- Executive team leadership
- Cash handling
- Staff scheduling
- Employee onboarding
- Performance coaching
- Safety compliance
- Performance reviews
- Shift supervision
- Escalation management
- Policy enforcement
Timeline
Server/Supervisor
Book Club
07.2022 - 03.2024
Server
Pink Ivy
03.2022
Gallery Solutions
RH
01.2021 - 06.2022
Store Leader
RH
05.2018 - 07.2020
Assistant/Associate Store Leader
RH
03.2007 - 05.2018
Assistant Store Manager
Starbucks
01.2005 - 01.2007