Proficient in Microsoft office, primarily word and excel
Health plan benefits specialist and customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Proficient in Microsoft office, primarily word and excel
Benefits explanation
Written and oral communication
Documentation and reporting
Relationship building
Complaint resolution
Money handling abilities
Account management
Strategic sales knowledge
Staff education and training
Medical terminology knowledge
CRM
Professional telephone demeanor
New member enrollment
Kaiser Permanente Team Manager
Josette E Lawrence
301-437-9007