Summary
Overview
Work History
Education
Skills
References
Timeline

Ashley LaVancher

Broadwell Hospitality Group
Oswego,NY
11
years of professional experience

Led initiatives to enhance customer service strategies and improve satisfaction.,Oversaw detailed recordkeeping processes to ensure accuracy in customer interactions.,Cultivated a positive atmosphere by actively communicating and connecting with clients.

Work History

Front Desk Agent / Company Audit

11 Months
Broadwell Hospitality Group | 07.2025 - Current

In addition to previous skills and work duties built up from previous listed employment-

Conducted thorough audits and balancing procedures to ensure financial accuracy for bar and waterpark facilities.

Executed daily earnings reconciliation, established cash setup for next day operations, and documented discrepancies for correction.

Front Desk Night Auditor

6 Years 9 Months
Quality Inn & Comfort Inn | 08.2018 - 05.2025
  • Acquired comprehensive expertise in housekeeping and laundry operations through initial role in both departments.
  • Led hotel re-establishment efforts in housekeeping departments following natural disaster closures at two properties.
  • Developed and implemented training programs to ensure effective integration of new employees.

Front Desk Night Auditor

2 Years 11 Months
La Quinta | 09.2015 - 08.2018
  • Similar over all duties as previous experience but additional experiences.
  • Full knowledge of Housekeeping and Laundry departments due to both being original starting position.
  • Experience in hotel re-establishment after closer due to natural disaster in the housekeeping department at 2 properties.
  • Training and set up of new staff.

Education

High School Diploma

Braxton County High School | Sutton, WV | 05-2013

Some College (No Degree) - Business

Glenville State College | Glenville, WV

Unfinished Degree do to family obligation and struggle that resulted in not completing my formal degree.

Glenville State College Vocational Classes | Sutton, WV

Studied in multiple Business and Leadership classes

Skills

Night audit
Guest relations
Payment verification
Concierge services
Revenue management
Emergency response
Staff training
Inventory management
Facility monitoring
Report preparation
Conflict resolution
Front desk operations
Customer assistance
Guest services
Account balancing
Reservations
Conference room set up
Initiative and proactivity
Multi-line phone systems
Oral and written communications
Computer skills
Multitasking
Communication

References

References available upon request.

Timeline

Front Desk Agent / Company Audit

Broadwell Hospitality Group
07.2025 - CurrentRead More

Front Desk Night Auditor

Quality Inn & Comfort Inn
08.2018 - 05.2025Read More

Front Desk Night Auditor

La Quinta
09.2015 - 08.2018Read More

Glenville State College Vocational Classes

Read More

Braxton County High School

High School Diploma
Read More

Glenville State College

Some College (No Degree) from Business
Read More
Ashley LaVancher