MATTHEW STEINERT
Sky Ranch Lodge
1
Certification
11
years of professional experience
Hardworking front desk agent and client consultant with 3 years of experience in hospitality and banking sectors. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Demonstrated leadership as Head Merchandiser, overseeing store operations and managing cashiers. Skilled in customer service, financial transactions, and organizational tasks, consistently ensuring high standards in guest relations and banking compliance.
Work History
Front Desk Agent/Night Audit
1 Year 5 Months- Assist Guest with check ins and outs.
- Making reservations.
- Assisting guest with any requests they may have.
- Answering phone.
- Making pizzas for guests
- Work over nights and do security rounds.
Client Consultant
1 Year- On a day to day basis I help clients deposits, and withdraws on there bank accounts. I also open new accounts for existing and new clients. I'm also the Vault teller. I take care of the vault by counting the all the money, and ordering more cash for the bank
Head Cashier/Merchandiser
4 Years 1 Month- Head Cashier:
- January 1st-November 3rd 2023
- In charge of opening and closing the store. In charge of all of the register stations. Responsible for the regular cashiers and their shifts. Direct customers to their desired locations. Helped with returns and special orders.
- Merchandiser:
- October 11th 2019-December 31st 2022
- Changing the prices in the store, doing resets for the store, making sure that the bays in each aisle was up to corporate standards, back up to MET supervisor
CASHIER
5 Months- Cashier, directing the customer to the aisle, getting a floor associate to help the customer in that aisle if the customer needs it, putting freight away on Tuesdays and Thursdays, creating special orders, and invoicing those special orders.
CASHIER/KEY HOLDER
8 Months- My responsibilities for the job included: Cashier, receiving and stocking shipments, assisting customers by answering questions that they may have or showing them the best products for their animals, counting cash drawers and deposits, bank drops, and opening/closing the store.
CASHIER
8 Months- My responsibilities of the job included: taking their orders, cashier, assembling orders, ensuring their order was correct, helping them if anything was wrong with their orders, and making sure the store was clean.
Education
HIGH SCHOOL DIPLOMA
Skills
English
Hotel and accommodations guest complaints handling
Individual consumer customer service
Guest services - Guest services experience (3-5 years)
Microsoft Word
Punctual
Banking - Banking experience (1-2 years)
Organizational skills
Planogram implementation
Filing
Hotel experience
Merchandising display arrangement
POS
Hotel and accommodations guest check-in
Microsoft Excel
Cash register
Microsoft Outlook
Guest relations
Fraud prevention and detection
Writing skills
Communication skills
Sales administration
Heavy lifting
Handling customer inquiries
Time management
Data entry
Freight Experience
Resort
Merchandising
Hotel and accommodations guest check-out
Marketing
Microsoft Office
Financial services
Recruiting
Financial sales
Phone etiquette
Office experience
Night audit
Typing
Customer communication
Management
Cash handling
Hospitality
Customer service
Customer support
Financial compliance experience in banks
Windows
Supply chain
Retail sales
SharePoint
Computer skills
Computer literacy
Office record organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Additional information
- SKILLS
- Trustworthy
- Creative
- Punctual
- Respectful
- Dependable
- Outgoing
- Hard working
- Computer proficient
Timeline
Front Desk Agent/Night Audit
Sky Ranch Lodge
05.2025 - CurrentRead More
Client Consultant
FlagStar Bank
11.2023 - 11.2024Read More
Head Cashier/Merchandiser
The Home Depot
10.2019 - 11.2023Read More
CASHIER
VERDE VALLEY ACE HARDWARE
04.2019 - 09.2019Read More
CASHIER/KEY HOLDER
Petsense
08.2018 - 04.2019Read More
CASHIER
MCDONALDS
03.2016 - 11.2016Read More
MINGUS UNION HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More