Melissa Benton
Cartersville,GA
Summary
Motivated & strive for excellence with talent for coordinating guest services.
Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support.
Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Communications specialist, energetic & pleasant, I love being guiding light to make the guest's travels the very best.
Overview
12
12
years of professional experience
Work History
Front Desk Agent & Night Audit Agent
Hampton Inn By Hilton
Cartersville, GA
06.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk in absence of manager.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Coordinated with internal departments to handle wide range of guest needs.
- Facilitated successful front desk operations for high-volume hotel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sales Coordinator
Courtyard by Marriott
Rome, Georgia
06.2024 - 09.2024
- See below - same owners
Sales Coordinator
Hawthorn by Wyndham
Rome, Georgia
02.2024 - 06.2024
- Maintained an up-to-date database of prospective clients and their contact information.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Generated leads through cold calling, networking, referrals and other methods.
- Assisted in developing new business proposals for potential customers.
- Negotiated deals and handled complaints or objections.
Breakfast Supervisor
Hampton Inn By Hilton
Cartersville, GA
04.2023 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Online English Instructor
VIP Kids International
China, China
09.2018 - 06.2020
- Made difficult concepts understandable to students.
- Customized innovative methods and materials to produce effective learning experiences.
- Incorporated reading strategies to inspire confidence and demonstrate fluent reading skills.
- Educated students about foreign cultures through immersive activities.
- Attended professional development training to improve knowledge and skills.
- Reviewed student work and provided constructive feedback for improvement.
Inclusion Teacher
Rockmart High School
Rockmart, GA
07.2012 - 05.2018
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Collaborated with general education teachers to include students in classroom activities.
- Advocated for needs of the students with disabilities.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Solved student behavioral issues according to building expectations and codes of conduct.
Education
Master of Arts - Cosmetology Education
Genesis Career College
Dalton, GA04.2015
Bachelor of Science - Early Childhood Education
University of West Georgia
Carrollton, GA04.2012
Associate of Science - Natural Sciences, Health, Business
Georgia Highlands College
Rome, GA05.2010
High School Diploma -
Coosa High School
Rome, GA05.1993
Skills
- Oral and Written Communications
- Account Balancing
- Overseeing Front Desk
- Computer skills
- Critical thinking
- Reliable & trustworthy
- Organizational skills
- Flexible schedule
- Analytical
- Supervision & leadership
- Communication
- Problem resolution
- Multitasking
- People skills
Timeline
Sales Coordinator
Courtyard by Marriott
06.2024 - 09.2024
Sales Coordinator
Hawthorn by Wyndham
02.2024 - 06.2024
Front Desk Agent & Night Audit Agent
Hampton Inn By Hilton
06.2023 - Current
Breakfast Supervisor
Hampton Inn By Hilton
04.2023 - Current
Online English Instructor
VIP Kids International
09.2018 - 06.2020
Inclusion Teacher
Rockmart High School
07.2012 - 05.2018
Master of Arts - Cosmetology Education
Genesis Career College
Bachelor of Science - Early Childhood Education
University of West Georgia
Associate of Science - Natural Sciences, Health, Business
Georgia Highlands College
High School Diploma -
Coosa High School
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