Ashley Law
Litchfield,IL
Summary
Dedicated professional with strong customer service and organizational skills seeking a full-time position. Committed to delivering exceptional service, maintaining efficiency, and exceeding expectations in a fast-paced office environment. Eager to contribute to team success and support office goals.
Overview
19
19
years of professional experience
Work History
Subrogation Analyst
HCSC - Blue Cross Blue Shield of Illinois
Springfield, IL
02.2019 - Current
- Analyzed complex claims to identify potential subrogation recovery opportunities.
- Collaborated with legal teams to facilitate effective resolution of disputes.
- Implemented process improvements to enhance claims review efficiency.
- Managed communication with members and providers regarding recovery status.
- Conducted audits of subrogation files to ensure compliance and accuracy.
- Developed strategies for maximizing recovery from third-party payers.
- Generated detailed reports on subrogation outcomes for executive review.
- Reduced litigation costs by effectively evaluating liability and pursuing alternative dispute resolution methods when appropriate.
- Demonstrated exceptional attention to detail in reviewing complex claims documents, uncovering discrepancies that led to successful subrogation actions against at-fault parties.
- Investigated intricate accident scenarios using expert knowledge in liability laws to establish fault accurately, leading to higher recovery amounts.
- Collaborated with legal teams to prepare comprehensive documentation for litigation proceedings, resulting in favorable judgements for clients.
- Assisted in developing departmental policies and procedures, ensuring compliance with state regulations and client requirements.
- Maintained accurate records of all ongoing subrogation activities, allowing for quick retrieval during audits or regulatory inquiries when necessary.
- Facilitated open communication channels between internal departments to expedite claim resolution and maximize recoverable funds.
- Increased recoveries through diligent monitoring of statute limitations and timely filing of subrogation demands.
- Minimized financial risk by promptly closing out inactive files after thorough investigation and assessment of potential recovery options.
- Improved negotiation outcomes with insurance carriers by conducting detailed research on policy coverages and loss history.
- Optimized workflow efficiency by utilizing advanced software tools to organize large volumes of data, improving overall case management capabilities.
- Enhanced claim recovery rates by thoroughly analyzing case information and identifying subrogation opportunities.
Member Service Rep.
TCCU- Litchfield
Litchfield, IL
10.2015 - Current
- General Teller work
- Processing Loans-very few installments
- Pulling Credit Reports
- Customer Service
- Pay invoice
- Send out monthly loan statements
- Assist answering questions from members daily by phone or in person
- Filing on a day to day basis
- Open accounts
- Opening CD
- Order Debit/ATM cards
- Pull invoice daily for ATM
- Order Supplies as needed
Late Night Server
Denny's
Litchfield, IL
01.2011 - 09.2016
- Managed store alone on a daily basis from 2am-6am
- Trained new employees on various job duties
- Checking all food prepared out front is dates correctly
Loan Assistant/Teller
Bank & Trust Company
Litchfield, IL
10.2012 - 10.2015
- General Teller work
- Processing Loans
- Pulling Credit Reports
- Customer Service
- Order Supplies
- Assist answering questions from clients daily by phone and email
- Filing on a daily basis
- Insurance tracking
- Putting paid out loans, sending titles to customers, and mortgage
- Excellent interpersonal skills and the ability to perform multiple tasks
Teller
Bank Of America
Hillsboro, IL
11.2006 - 10.2007
- Balancing of customer and general ledger accounts
- Helping customers over the phone and in person with various problems
- Ability to perform multiple tasks
- Excellent interpersonal skills
Education
Diploma - undefined
Litchfield High School
05.2004
Skills
- Knowledge and experience with fiscal responsibilities, and customer service
- Demonstrates problem solving skills and team work
- Offers knowledge and experience with technology
- Knowledge of Medical Terminology
Timeline
Subrogation Analyst
HCSC - Blue Cross Blue Shield of Illinois
02.2019 - Current
Member Service Rep.
TCCU- Litchfield
10.2015 - Current
Loan Assistant/Teller
Bank & Trust Company
10.2012 - 10.2015
Late Night Server
Denny's
01.2011 - 09.2016
Teller
Bank Of America
11.2006 - 10.2007
Diploma - undefined
Litchfield High School