Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Lawson

Lugoff,SC

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

15
15
years of professional experience

Work History

Operations Manager

Tanned AF
01.2022 - Current
  • Assisted in daily operational tasks to ensure workflow efficiency.
  • Supported team in maintaining compliance with safety protocols and standards.
  • Developed and implemented standard operating procedures to improve workflow consistency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed inventory systems, ensuring accurate stock levels and timely replenishment.


Customer Support Specialist

WA Technologies
03.2011 - 01.2022
  • Provided responsive assistance to customers via phone, email, and chat channels.
  • Resolved customer inquiries efficiently, ensuring satisfaction with product offerings.
  • Collaborated with team members to improve support processes and enhance service delivery.
  • Documented customer interactions in CRM system for accurate record-keeping and follow-up.
  • Maintained up-to-date knowledge of product features and company policies to provide accurate information.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Education

High School Diploma -

Cornerstone Christian School
Townsend, GA
06-2024

Skills

  • Analytical problem-solving
  • Strategic team guidance
  • Resource allocation management
  • Client support
  • Customer service
  • Data entry
  • Active listening

Timeline

Operations Manager

Tanned AF
01.2022 - Current

Customer Support Specialist

WA Technologies
03.2011 - 01.2022

High School Diploma -

Cornerstone Christian School

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