Ashley Layne
Cleveland,TN
Summary
To leverage my leadership experience in the restaurant industry and insurance knowledge to secure a Customer Benefit Specialist role at Unum, utilizing my transferable skills to deliver exceptional customer service and benefits expertise.
Overview
3
3
years of professional experience
Work History
Treatment/Insurance Coordinator
Winn Smiles
Chattanooga
08.2023 - Current
- Verify patient insurance coverage and benefits before treatment.
- Assist dentists in creating treatment plans and estimating costs.
- Prepare and submit insurance claims on behalf of patients.
- Explain treatment costs and financial options to patients.
- Educate patients on their insurance benefits and coverage.
Senior Manager
P.F. Chang's Bistro
Chattanooga, TN
03.2021 - 08.2023
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Skills
- Customer service and relations
- Leadership and team management
- Operations management and efficiency
- Insurance industry knowledge
- Communication and interpersonal skills
- Problem-solving and conflict resolution
Accomplishments
Results-driven leader with 5+ years of restaurant management experience and 2+ years of insurance industry knowledge. Proven track record of driving customer satisfaction, leading high-performing teams, and managing operations efficiently. Seeking a career change to apply my skills and experience to a customer-facing role in the insurance industry.
Timeline
Treatment/Insurance Coordinator
Winn Smiles
08.2023 - Current
Senior Manager
P.F. Chang's Bistro
03.2021 - 08.2023