Jessica Young
Festus,MO
Summary
At Cordental/Forest Park Dental, excelled as an Insurance and Treatment Coordinator by boosting case acceptance rates significantly, leveraging exceptional customer service and in-depth dental insurance knowledge. Mastered patient relations and financial counseling, ensuring informed decisions and streamlined billing processes. Demonstrated proficiency in HIPAA compliance and software, alongside creative problem-solving abilities.
Understanding Treatment Coordinator with track record of providing dental patients with clear and concise treatment plans and reasonable payment arrangements. Strong administrative and communication skills and insurance knowledge. Works independently or in team environment.
Overview
13
13
years of professional experience
Work History
Insurance and Treatment Coordinator
Cordental/Forest Park Dental
Saint Louis MO
11.2010 - 02.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by utilizing reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Included family members and support system in patient treatment planning.
- Contact patients with past due accounts to discuss payment arrangements to bring account up to date.
Education
High School Diploma -
Seckman High School
ImperialSkills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Recordkeeping
- Dental knowledge
- Financial Counseling
- Insurance Verification
- Treatment Planning
- Customer Service
- Organizational Skills
- Scheduling
- Filing and Recordkeeping
- Patient Outreach and Follow-Up
- Verbal and written communication
- Creative Problem-Solving
- Patient Registration
- Patient documentation
- Patient Flow Management
- Patient Relations
- Organizational standards
- Attention to Detail
- Multitasking ability
- Patient confidentiality
- Claims Processing
- Documentation
- Patient Records Management
- Follow-up care
- New Hire Training
- Payment Collection
- Proficient in Software
- HIPAA Guidelines
- CPR/AED
Timeline
Insurance and Treatment Coordinator
Cordental/Forest Park Dental
11.2010 - 02.2024
High School Diploma -
Seckman High School