Ashley Ledford
Wellford,SC
Summary
Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Overview
7
7
years of professional experience
Work History
Parts Manager
Mazda of Spartanburg
Spartanburg, South Carolina
08.2026 - Current
- Manage inventory levels for parts and accessories in a fast-paced environment.
- Coordinated with suppliers to ensure timely delivery of automotive parts.
- Organized parts department layout for efficient access, improving workflow and product management.
- Perform scheduled inventory audits to verify accuracy and product availability.
- Investigated discrepancies between physical inventories and records, ensuring accuracy and accountability.
- Process and track incoming shipments of vehicle components and accessories.
- Establish pricing strategies to remain competitive while ensuring profitability.
- Train employees on parts handling procedures and customer service standards.
- Assisted customers with parts inquiries, enhancing satisfaction through accurate product information.
Parts Manager
Ford of Spartanburg
Spartanburg, SC
02.2025 - 07.2026
- Developed and implemented department processes and training procedures to enhance operational efficiency.
- Eliminated substantial amounts of obsolescence from dealership inventory.
- Oversaw inventory levels for parts and accessories, ensuring availability in a fast-paced environment.
- Organized the parts department layout for efficient access and product management.
- Investigated discrepancies between physical inventories and records.
- Ensured inventory accuracy through systematic stock counts and reconciliation of discrepancies.
- Trained new employees on parts handling procedures and customer service standards.
- Collaborated with other departments to ensure timely deliveries.
- Established department processes and training procedures.
Wholesale Parts Manager
Ford of Spartanburg
Spartanburg, South Carolina
01.2024 - 01.2025
- Coordinated with suppliers to negotiate pricing and maintain quality standards for parts.
- Managed inventory levels to ensure timely availability of parts for service operations.
- Supervised team members in daily parts distribution and order fulfillment processes.
- Assisted collision centers with online orders via ccc and repair link & collision link
- Read body shop estimates to discern parts needed for repair via vin.
- Assisted customers with inquiries about parts availability and specifications.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
Parts Specialist
Spartanburg Toyota
Spartanburg, South Carolina
12.2021 - 01.2024
- Provided expert advice to customers regarding parts compatibility and selection.
- Processed and fulfilled parts orders accurately and efficiently.
- Collaborated with service technicians to identify necessary parts for repairs.
- Managed inventory of automotive parts and accessories for customer orders.
- Utilized computer systems to track inventory levels and reorder supplies as needed.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Assisted customers with product selection based on their needs.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Provided customers with technical advice regarding parts information and availability.
- Assisted collision centers with online orders via ccc and repair link & collision link
- Read body shop estimates to discern parts needed for repair via vin.
Parts Specialist
Dave Edwards Toyota
Spartanburg, South Carolina
07.2019 - 12.2021
- Provided expert advice to customers regarding parts compatibility and selection.
- Assisted customers with product selection based on their needs.
- Provided customers with technical advice regarding parts information and availability.
- Managed inventory of automotive parts and accessories for customer orders.
- Processed and fulfilled parts orders accurately and efficiently.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Assisted retail, wholesale, and service customers with selecting optimal parts for different needs.
Education
Chesnee High School
Chesnee, SCSkills
- Inventory management
- Parts ordering
- Supplier coordination
- Pricing strategy
- Project management
- Team leadership
- Strategic planning
- Multitasking capacity
- Problem-solving
Timeline
Parts Manager
Mazda of Spartanburg
08.2026 - Current
Parts Manager
Ford of Spartanburg
02.2025 - 07.2026
Wholesale Parts Manager
Ford of Spartanburg
01.2024 - 01.2025
Parts Specialist
Spartanburg Toyota
12.2021 - 01.2024
Parts Specialist
Dave Edwards Toyota
07.2019 - 12.2021
Chesnee High School