John Tischer
Kelly Nissan Inc.
Lynchburg,VA
32
years of professional experience
Dynamic professional with extensive experience in retail and wholesale sales at XYZ Corp, excelling in inventory management and operational efficiency. Proven track record in enhancing customer satisfaction and driving profit maximization through effective team leadership and strategic sales promotion. Strong analytical thinking and exceptional communication skills contribute to successful business development.
Work History
Parts Manager
25 Years 3 Months- Oversaw inventory management processes to ensure optimal stock levels and availability.
- Streamlined parts ordering procedures, enhancing efficiency and reducing lead times.
- Led training programs for staff on parts identification and inventory control systems.
- Developed relationships with suppliers to negotiate favorable terms and pricing agreements.
- Implemented quality control measures to maintain high standards for parts received and dispatched.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Coordinated communication between service departments to ensure timely parts delivery for repairs.
- Enhanced customer satisfaction through effective resolution of parts-related inquiries and issues.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Enhanced team productivity with regular training sessions on new inventory management software and techniques.
- Introduced comprehensive training program for new staff, significantly reducing learning curve and enhancing operational efficiency.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
- Established preventive maintenance schedule for warehouse equipment, reducing downtime and maintaining productivity.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Developed customer loyalty program that increased repeat business by offering discounts on future purchases.
- Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Prepared detailed project estimates and reports for management review.
- Implemented systems to improve process efficiency and reduce project duration.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used computer software to design construction plans and perform calculations.
- Scheduled utility service providers according to project timelines.
CNC Machine Operator
2 Years 2 Months- Operated CNC machines to produce precision parts according to specifications.
- Monitored production processes to ensure adherence to quality standards.
- Conducted routine maintenance and troubleshooting of CNC equipment.
- Interpreted technical drawings and blueprints for accurate machining operations.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Maintained accurate records of production runs and material usage for inventory management.
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Moved finished work to correct staging area for disposition.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Performed accurate Type tool changes and offsets.
- Supported quality control and inspection processes to promote production of quality products.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Collaborated with quality assurance teams to ensure manufactured components met or exceeded customer expectations regarding fitment, finish, functionality.
- Contributed to cost-saving initiatives by efficiently utilizing resources and reducing machine downtime.
- Increased machine utilization rates, meticulously scheduling jobs based on complexity and delivery requirements.
- Enhanced precision in manufactured parts by consistently calibrating and adjusting CNC machinery before each production run.
- Ensured high levels of customer satisfaction by producing complex components within tight tolerances and deadlines.
- Maintained high operational standards, leading to significant reduction in machine downtime through rigorous preventive maintenance routines.
- Improved production efficiency with thorough planning and execution of complex machining projects.
- Enhanced operational efficiency, organizing work area and tools for quick changeovers between jobs.
- Fostered safer work environment by conducting regular safety audits and ensuring compliance with all regulations.
- Reduced material waste, optimizing cutting paths and tool usage during machining processes.
- Optimized tool life and reduced costs by selecting and testing new cutting materials and technologies.
- Achieved consistent product quality by adhering to strict machining parameters and conducting detailed inspections of finished pieces.
- Operated CNC machines to produce components with tight tolerances.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Performed periodic maintenance and repairs on CNC machines.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Inspected parts to meet customer specifications and quality standards.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Collaborated with other departments to meet customer requirements.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Followed detailed instructions to accurately produce complex components.
Education
High School Diploma
Skills
Basic computer skill
inventory management
retail and wholesale sales exprience
personel management.
Operational efficiency
Warehouse management
Task delegation
Sales reporting
Brand awareness
Pricing strategy
Sales promotion
Industry networking
Stock control
Profit maximization
Ordering parts
Customer service
Improving customer satisfaction
Warehouse operations
Customer relations
Purchasing strategies
Operations management
Invoice processing
Goal setting
Inventory restocking
Logistics planning
Staff training
Inventory management
Demand forecasting
Performance improvement
Supply chain coordination
Inventory auditing
Stock management
Vendor relations
Coordinating paperwork
Purchasing oversight
Returns processing
Product promotion
Promotional planning
Profit and loss tracking
Obsolescence control
Reviewing deliveries
Parts documentation
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Team leadership
Team motivation
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Detail-oriented
Relationship building
Staff training and development
Goal setting and achievement
Team building
Task prioritization
Sales targeting
Sales operations
Rapport and relationship building
Business development and planning
Sales presentations
Self motivation
Product knowledge
Interpersonal skills
Client relations
Client relationship management
Customer relationship management
Sales processes
Analytical thinking
Sales process
Appointment scheduling
Professionalism
Customer complaint resolution
Staff supervision
Time management abilities
Timeline
Parts Manager
Kelly Nissan Inc.
06.1999 - 09.2024Read More
CNC Machine Operator
RotaDyne
06.1992 - 08.1994Read More
Reavis High School
High School Diploma
Read More