Robert W. Fish
Burlington,WA
Summary
Customer service professional with over 20 years of experience in retail and wholesale sales. Proven track record of perfect attendance and reliability, demonstrating commitment to workplace responsibilities. Skilled in inventory management, team leadership, and vendor relations, with a strong ability to enhance efficiency and reduce costs. Recognized for building lasting customer relationships through exceptional service and trustworthiness.
Overview
21
21
years of professional experience
Work History
Parts Manager
Lifestyles Recreational Products
Burlington, WA
08.2018 - Current
- Managed inventory control for parts and accessories at high-volume dealership.
- Coordinated supplier relationships to secure timely delivery of motorcycle parts, enhancing service readiness.
- Trained and supervised staff on parts ordering and customer service standards.
- Assisted technicians in identifying required parts for repairs and maintenance.
- Maintained accurate inventory through stock counts and reconciliation of discrepancies.
- Documented all orders placed, received, and shipped for effective tracking.
- Streamlined daily operations, minimizing delays in fulfilling service requests and optimizing inventory management.
- Analyzed performance data to uncover trends, guiding strategic purchasing decisions.
Parts Manager
Kelly's Kawasaki
Mesa, Arizona
06.2015 - 08.2018
- Oversaw inventory control for parts and accessories, ensuring availability in high-volume dealership.
- Assisted technicians in identifying necessary parts for efficient repairs and maintenance.
- Managed supplier returns and warranty processing, enhancing operational efficiency.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Facilitated training sessions for staff to enhance product knowledge.
- Executed sales and service responsibilities in B2B environments, driving customer satisfaction.
- Handled online sales, increasing revenue through digital platforms.
Assistant Parts Manager
Lifestyles Honda
MountVernon, Washington
01.2015 - 04.2015
- Managed inventory control by tracking stock levels and organizing supplies to ensure availability
- Processed ordering tasks to maintain stock levels and availability
- Handled shipping and receiving tasks to ensure timely delivery of products
- Executed sales transactions to fulfill customer needs and facilitate purchases
- Delivered customer service by addressing inquiries and resolving issues to enhance satisfaction
Customer Service
TCI Tire Centers Michelin
Indianapolis, Indiania
05.2014 - 10.2014
- Customer Service
- Facilitated sales transactions
- Cashier
- Compiled weekly sales reports
- Performed cleaning duties daily
- Processed shipping orders efficiently
- Managed receiving of incoming shipments
- Operated forklift for material handling
Consultant/ Buyer
San Diego Buying Group
Solana Beach, Ca.
04.2013 - 07.2013
- Negotiated and purchased products from vendors to meet project specifications
- Customer Service
- Documented findings in reports to provide insights for decision-making
- Executed thorough cleaning tasks to maintain a safe and organized environment
Manager
Orthera Orthotics, Costco
San Diego, Ca.
07.2009 - 04.2011
- Conducted sales transactions with customers
- Provided customer service support in-store
- Compiled reports on sales performance
- Completed training program at Costco
- Performed cleaning tasks to maintain cleanliness
Customer Service / Sales
Grangettos Farm and Garden Supply
Encinitas, Ca.
03.2008 - 05.2009
- Developed business relationships with clients
- Conducted sales calls to potential customers
- Provided assistance to customers in-store
- Managed incoming inventory deliveries
- Arranged products on display for sales
Store Manager
Pacific Tire and Wheel
Oceanside, Ca.
04.2005 - 10.2007
- Managed opening and closing procedures for the store
- Facilitated seamless sales transactions, ensuring customer satisfaction
- Customer Service
- Shipping/Receiving
- Handled tire installation and maintenance, enhancing vehicle safety and performance
- Performed wheel alignment and balancing, improving vehicle handling and tire longevity
- Conducted undercarriage inspections and repairs
Education
Diploma -
Troy High School
completing general education
Mira Costa College
Certified - Kawasaki, Polaris, Honda, Lightspeed, BRP
Certified - Bridgestone/ Firestone/ Michelin/ BFG/ Tires
Certified - to make orthotics and prosthetics- Pedorthics
GaCertified - in diamonds and gemstones
Carlsbad, CaSkills
- Inventory control
- Kawasaki and Polaris Expertice
- BRP and Honda Expertice
- Michelin product knowledge
- Sales quota achievement
- Retail and wholesale experience
- Management expertise
- Lightspeed proficiency
- Microsoft Office
- Computer literacy
- Phone sales techniques
- Customer service excellence
Timeline
Parts Manager
Lifestyles Recreational Products
08.2018 - Current
Parts Manager
Kelly's Kawasaki
06.2015 - 08.2018
Assistant Parts Manager
Lifestyles Honda
01.2015 - 04.2015
Customer Service
TCI Tire Centers Michelin
05.2014 - 10.2014
Consultant/ Buyer
San Diego Buying Group
04.2013 - 07.2013
Manager
Orthera Orthotics, Costco
07.2009 - 04.2011
Customer Service / Sales
Grangettos Farm and Garden Supply
03.2008 - 05.2009
Store Manager
Pacific Tire and Wheel
04.2005 - 10.2007
Diploma -
Troy High School
completing general education
Mira Costa College