Melissa Cobos
Thermo King West Dba Force TK
Fabens,TX
11
years of professional experience
Experienced Parts Manager with strong inventory control, vendor relations, and customer service skills. Known for improving stock accuracy, reducing delays, and keeping operations organized.
Work History
Parts Manager
8 Years 4 Months- Coordinated customer and technician parts requests, ensuring timely order fulfillment and correct part selection.
- Managed parts inventory, replenishment, and stock accuracy to support service and repair operations.
- Oversaw vendor communication, pricing verification, and backorder resolution to reduce service delays.
- Maintained parts records in inventory systems, improving traceability and transaction accuracy.
- Trained staff on parts lookup, receiving procedures, and counter service standards.
- Monitored slow-moving inventory and adjusted stocking levels to improve availability and reduce excess.
- Resolved warranty and core-return issues by following manufacturer requirements and documentation standards.
- Directed daily parts department workflows, balancing customer needs, service schedules, and inventory priorities.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Material Specialist
3 Years- Managed inventory control, ensuring accurate stock levels and timely replenishment across municipal operations.
- Processed material requisitions, coordinating issuing, receiving, and distribution with consistent documentation.
- Maintained organized storage areas, improving retrieval speed and reducing misplaced supplies.
- Reconciled inventory records against physical counts, resolving discrepancies and supporting audit readiness.
- Coordinated surplus and obsolete material transfers, maximizing reuse and minimizing waste.
- Prepared purchase and supply records, supporting procurement accuracy and order tracking.
- Trained staff on material handling procedures, inventory procedures, and safety compliance.
- Monitored supply usage trends, recommending adjustments to improve availability and operational efficiency.
- Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
- Streamlined procurement processes for increased efficiency, managing supplier relationships and negotiating contracts.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with cross-functional teams to address supply chain issues, ensuring uninterrupted production schedules.
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency across the organization''s supply chain processes.
- Resolved discrepancies between purchase orders and received goods promptly, minimizing potential delays or disruptions to manufacturing processes.
- Reduced waste by closely monitoring material usage and adjusting order quantities as needed.
- Controlled stock levels by setting appropriate reorder points and safety stocks, ensuring sufficient materials were available to meet production needs.
Education
High School Diploma
Skills
Inventory management
Ordering parts
Vendor relations
Stock management
Returns processing
Inventory control
Inventory restocking
Warehouse operations
Forklift operation
Coordinating paperwork
POS systems operations
Management
Estimating
Dependable worker
Microsoft office
Hardworking and reliable
Flexible schedule
Customer service
Customer satisfaction
Timeline
Parts Manager
Thermo King West Dba Force TK
06.2018 - CurrentRead More
Material Specialist
City Of El Paso
05.2015 - 05.2018Read More
Fabens High School
High School Diploma
Read More