Ashley Lee
Birmingham,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walgreens
Remote
09.2022 - 01.2024
- Managed customer returns
- Filed complaints with patience and understanding
- Identified resolutions to ensure customer satisfaction
- Provided assistance in locating product and finalized transactions
Telesales Representative
AT&T Mobility
Hoover, AL
10.2018 - 09.2022
- Assisted customers with placing orders on a daily basis
- Provided customers with details about new products and promotions
- Provided assistance with any other available services at address given
Pawnbroker
Cash America
Birmingham, AL
02.2015 - 10.2018
- Explained product value and set terms for loans
- Determined the value for the type of merchandise received in store as well as online
- Stocked inventory on an as needed basis
Sales Associate
Metro PCSInc
Birmingham, AL
11.2013 - 02.2015
- Maintained a neat and clean sales floor while providing outstanding customer service
- Introduced opportunities to customers while increasing in store sales
- Managed financial transactions and achieved established goals
Education
High School Diploma -
Bessemer City High School
Bessemer, AL05-2010
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Call Center Operations
- Payment Processing
- Microsoft Office Suite
- Customer Service
- Product Sales
- Problem Resolution
- Sales closing
- Technical Support
- Call Management
References
References available upon request.
Timeline
Customer Service Representative
Walgreens
09.2022 - 01.2024
Telesales Representative
AT&T Mobility
10.2018 - 09.2022
Pawnbroker
Cash America
02.2015 - 10.2018
Sales Associate
Metro PCSInc
11.2013 - 02.2015
High School Diploma -
Bessemer City High School