Ashley Lee
Houston
Summary
Results-oriented and passionate professional with a solid background in the education sector, seeking to transition skills into a customer-facing role where strong communication, empathy, and problem-solving are essential. Experienced in supporting diverse individuals, resolving concerns, and delivering clear, helpful information across phone, email, and in-person interactions. Known for patience, professionalism, and maintaining a positive client experience in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Instructional Aide II
Bleyl Middle School
08.2022 - Current
- Collaborated with classroom teachers to enhance instructional content and develop tailored teaching materials to meet individual student needs.
- Managed classroom behavior effectively by implementing positive reinforcement techniques and fostering a supportive and inclusive learning environment.
- Meticulously maintained comprehensive student data, utilizing insights to create personalized learning plans and track academic progress.
- Facilitated proactive communication with parents and guardians to ensure a holistic approach to student development.
- Demonstrated exceptional adaptability in managing various learning styles and catering to diverse student requirements.
- Actively contributed to the implementation of innovative teaching methodologies, enhancing overall classroom engagement.
Bachelor Pad Cleaning Service
08.2019 - 08.2022
- Managed and operated a residential cleaning service, overseeing all aspects of daily operations, including client orders, scheduling, and supervision of cleaning staff.
- Maintained meticulous record-keeping systems to ensure accurate documentation of client preferences, service details, and financial transactions.
- Implemented efficient inventory management practices, ensuring timely procurement of cleaning supplies and equipment, minimizing downtime and maximizing productivity.
- Fostered strong client relationships through consistent communication and attention to detail, resulting in a high rate of customer satisfaction and retention.
- Demonstrated strong leadership and organizational skills in coordinating and supervising a team of cleaners, ensuring adherence to high-quality standards.
Virtual Assistant
The Ashley Lee Agency
06.2015 - 06.2022
- Devised and executed comprehensive social media strategies, leading to a substantial increase in online engagement and brand visibility.
- Provided substantive input during the book editing and proofreading process, contributing to the publication of high-quality, polished manuscripts.
- Maintained an organized email management system, ensuring timely responses and facilitating seamless communication.
- Skillfully coordinated both international and domestic travel itineraries, guaranteeing smooth and stress-free travel experiences.
- Proactively identified opportunities for process optimization, resulting in increased efficiency in daily operational tasks.
Verifications Agent
Budget Mobile Inc.
06.2013 - 10.2014
- Implemented stringent documentation review protocols, ensuring compliance with industry regulations and standards.
- Provided comprehensive technical support for customers, guiding them through troubleshooting processes and ensuring optimal service delivery.
- Played a key role in developing customer-centric strategies to improve service quality and enhance overall customer satisfaction.
- Demonstrated strong attention to detail in verifying customer documentation, minimizing errors and enhancing data accuracy.
Education
Cornell University
01.2022
Business Marketing
Louisiana Tech University
Ruston, LA08.2007
Diploma -
Mansfield High School
Mansfield, LA05.2006
Skills
- Collaborative Teamwork: Demonstrated ability to collaborate effectively with diverse teams, fostering a cooperative and supportive environment to achieve common goals
- Data Management and Analysis: Proficient in meticulous data management and analysis, leveraging insights to make informed decisions and drive strategic initiatives
- Leadership and Mentorship: Displayed leadership qualities and a commitment to mentorship, guiding and inspiring team members to achieve their full potential and fostering a culture of continuous learning and development
- Organizational Efficiency: Proven track record in optimizing organizational efficiency by streamlining administrative processes, managing multiple tasks, and prioritizing responsibilities effectively
Accomplishments
Bleyl Middle School 2023-2024 Paraprofessional of the Year
Certification
- Teacher Educator Certificate
- Educational Aide II - July 24, 2022
Timeline
Instructional Aide II
Bleyl Middle School
08.2022 - Current
Bachelor Pad Cleaning Service
08.2019 - 08.2022
Virtual Assistant
The Ashley Lee Agency
06.2015 - 06.2022
Verifications Agent
Budget Mobile Inc.
06.2013 - 10.2014
Cornell University
Business Marketing
Louisiana Tech University
Diploma -
Mansfield High School
INTERESTS
I love to travel and experience different cultures, experimenting with new recipes and painting. I am also a published author and writer. I continue to try new things and push myself outside my comfort zone to experience all that life has to offer.