Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Lee

Fairfield

Summary

Dynamic Customer Support Specialist with a proven track record at Walgreens, excelling in emotional intelligence and advanced problem-solving. Recognized for enhancing customer retention and effectively managing high-volume inquiries. Skilled in up-selling techniques and product knowledge development, driving significant improvements in customer satisfaction and team performance.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Walgreens
Birmingham
09.2022 - 01.2025
  • Provided exceptional customer care.
  • Responded to live chat inquiries.
  • Managed high-volume inbound calls.
  • Assisted customer with filing store complaints.

Telesales Representative

AT&T Data Center
Hoover
06.2018 - 09.2022
  • Recognized by management for meeting monthly sales targets.
  • Offered relevant product solutions.
  • Specialized in re-engaging inactive customers.
  • Ensured prompt follow-up on inquiries.
  • Enhanced call scripts.

Assistant Sales Manager

Metro by T-Mobile
Birmingham
11.2013 - 06.2018
  • Presented quarterly sales progress reports to upper management.
  • Addressed declining customer satisfaction rates.
  • Managed a team of 6 sales associates.
  • Ensured team members reached 80% of personal targets.

Education

Dental Assisting - Some college (No degree)

C.A.P. Stone Dental Assisting Program
Birmingham, AL
06-2014

High School -

Bessemer City School
Bessemer, AL
01.2010

Skills

  • Emotional intelligence
  • Empathy
  • Advanced Problem-Solving Techniques
  • Outstanding interpersonal skills
  • Experience with escalated technical issues
  • Upselling techniques
  • Product Knowledge Development
  • Customer Retention Improvement
  • Dental material selection
  • Outreach program development
  • Restorative dental techniques

Timeline

Customer Support Specialist

Walgreens
09.2022 - 01.2025

Telesales Representative

AT&T Data Center
06.2018 - 09.2022

Assistant Sales Manager

Metro by T-Mobile
11.2013 - 06.2018

Dental Assisting - Some college (No degree)

C.A.P. Stone Dental Assisting Program

High School -

Bessemer City School
Ashley Lee